EN360C Assignment 8

ASSIGNMENT 8

EN360 Technical Communication

Directions:  Be sure to save an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English, spelling and grammar. Sources must be cited in APA format. Your response should be four (4) double-spaced pages; refer to the "Assignment Format" page located on the Course Home page for specific format requirements.

 

Part A: Email/Text Problems

 

What are some of the problems that you have experienced when writing or receiving poorly, perhaps hastily, written emails/texts? Describe at least five (5) types of issues.

Part B: Writing a Process Description

 

Select a specialized process that you understand well and that has several distinct steps. Using the process description discussed in Chapter 19 of your textbook as a model, write a one page description of this process.

 

Part C: Difficult to Follow Instructions

 

Find a short set of instructions or some other technical document from work or the Internet that is hard to follow. Replicate or download those instructions at the top of a one-page analysis. Assume that you are the Associate Director of Communications for the company that produced this document and that you are doing a final review before the document is released. Using the "Checklist for Instructions and Procedures" on the following page (also found in Chapter 20 of your textbook), identify what, specifically, makes the document difficult to use, providing a specific reference for each problem area.

 

 

Part D: Ted Talk Lecture Evaluation

 

Watch a 10-20 minute TED Talks lecture online (www.ted.com). There are 27 evaluation criteria on the "Checklist for Oral Presentations" below (also found in Chapter 24 of your textbook). Select 10 among them that you believe are most salient for this speaker. Identify strong areas and areas that could have been better. Provide an example for each. (These are skilled speakers, so you'll probably be highlighting more strengths than weaknesses.)

 

EN360 Lesson 8 Exam SCORE 100 PERCENT

Question 1 5 / 5 points

If you are nervous about making eye contact, strategies to use include:

Question options:

looking just above the heads of people in the audience.

locating a friendly face or two and then gradually expanding to other audience members.

staring at one person who smiles at you.

Both a and b

Question 2 5 / 5 points

When posting to a social network that might be viewed by potential employers:

Question options:

include as much personal information as possible.

write in an edgy, breezy style.

use discretion.

exaggerate and embellish your qualifications.

Question 3 5 / 5 points

When choosing sources to support your proposal:

Question options:

cite all sources of common knowledge.

limit your sources to major background studies.

ignore the most recent studies.

do not acknowledge sources with a point of view different from your own.

Question 4 5 / 5 points

Extemporaneous delivery style is:

Question options:

the style most suited for very formal speeches to large, unfamiliar audiences.

effective for moderately complex topics.

the best style to use when time limits are strict.

not the best style for a presentation with visual elements.

Question 5 5 / 5 points

To prepare for a webinar or other distance presentation:

Question options:

prepare the slides well in advance.

add audio (narration) if you post slides for later viewing.

test the slides on the webinar site.

All of the above.

Question 6 5 / 5 points

An effective proposal:

Question options:

demonstrates a clear understanding of the audience's needs.

identifies benefits of solving the problem.

offers a realistic solution.

All of the above.

Question 7 5 / 5 points

Website privacy statements:

Question options:

should be difficult to find on the site.

are most authoritative when written in legalese.

explain what rights readers have.

do not explain how a reader's information will be used.

Question 8 5 / 5 points

Which of the following statements is INVALID?

Question options:

Whether solicited or unsolicited, all research proposals are formal.

Informal internal proposals often take the form of an email or a memo.

Emphasize key points in your proposal with relevant visuals.

Proposals have one primary purpose: to convince your audience to agree to your plan.

Question 9 5 / 5 points

When presenting visuals:

Question options:

turn your back on the audience and look at the visuals on the screen.

avoid displaying them until you are ready to discuss them.

leave the equipment on even when you are not using it.

discuss them generally, without pointing to important elements.

Question 10 5 / 5 points

Besides being clear, the proposal plan must be:

Question options:

realistic.

inexpensive.

overly optimistic.

creative.

Question 11 5 / 5 points

Which of the following is NOT true?

Question options:

A storyboard provides a map of a website.

To emphasize text on a web page, use underlining.

Simple web pages can be created with word-processing programs.

Readers expect a balance of text and visuals on a web page.

Question 12 5 / 5 points

Internal corporate blogs:

Question options:

generally waste employee time.

are not useful for training.

support employee knowledge sharing.

are used as a replacement for face-to-face meetings.

Question 13 5 / 5 points

When writing the proposal:

Question options:

adopt a confident tone.

choose the most simplistic language possible.

use active verbs.

Both a and c

Question 14 5 / 5 points

When writing for a web page, you should:

Question options:

catch the reader's attention in the first two paragraphs.

use vague words.

write in lengthy, complicated sentences.

avoid a neutral tone.

Question 15 5 / 5 points

To address the needs of a global audience, your web pages should:

Question options:

be written in clear, simple English.

not include cultural references and humor.

avoid images and colors that are offensive to specific cultures.

All of the above.

Question 16 5 / 5 points

If you locate a copyrighted visual on the web that you want to use on your own page, you should NOT:

Question options:

seek a copyright-free alternative.

obtain written permission to use the visual.

use it without obtaining permission.

Neither a nor b

Question 17 5 / 5 points

Research (grant) proposals:

Question options:

are always unsolicited.

request approval to conduct a study.

always are written for nontechnical audiences.

rarely include a request for funding.

Question 18 5 / 5 points

Readers expect web pages to:

Question options:

have very little, if any, white space.

be easy to enter, navigate, and exit.

be dominated by numerous visuals.

include lots of special effects.

Question 19 5 / 5 points

Social networks are used by:

Question options:

companies.

nonprofit organizations.

individuals.

All of the above.

Question 20 5 / 5 points

To create readable and understandable visuals:

Question options:

use the brightest color for what is least important.

use lengthy, complicated sentences.

choose a serif typeface.

avoid labeling diagrams and illustrations.

   

EN360C Assignment 4

ASSIGNMENT 4

EN360 Technical Communication

Directions:  Be sure to save an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English, spelling and grammar. Sources must be cited in APA format. Your response should be four (4) double-spaced pages; refer to the "Assignment Format" page located on the Course Home page for specific format requirements.

 

Part A: Written and Oral Communication Skills

 

Locate a website for an organization that hires graduates in your major. Besides technical skills, what writing and communication skills does this organization seek in a job candidate? Write a one-page essay on what they say directly on this subject. Include reasons why each skill is important, and any additional written/spoken skills that you believe would give a candidate a competitive advantage.

 

Part B: Effective Writing Teams

 

a.       What types of projects require collaboration?

 

b.      What are four primary attributes of an effective writing team? Provide an example for each.

 

Part C: Internet Source Distortion/Misrepresentation

 

From media, personal experience, or the Internet, identify an example of each of the following sources of distortion (faulty causal and/or statistical inference) for the following:

 

a.       A study with questionable sponsorship or motives

b.      Reliance on insufficient evidence/hasty generalization

c.       Unbalanced or biased presentation

d.      Unexamined assumptions

e.       Faulty causal reasoning

 

 

Part D: Checklist for Style - Local Newspaper

 

Using the "Checklist for Style" on the following page (also found in Chapter 11 of your textbook), rewrite the following letter to a local newspaper.

 

In the absence of definitive studies regarding the optimum length of the school day, I can only state my personal opinion based upon observations based by me and upon teacher observations that have been conveyed to me. Considering the length of the present school day, it is my opinion that the day is excessive length-wise for most elementary pupils, certainly for almost all of the primary children. To find my answer to the problem requires consideration of two ways in which the problem may be viewed. One way focuses upon the needs of the children, while the other focuses upon logistics, transportation, scheduling, and other limits imposed by the educational system. If it is necessary to prioritize these two ideas, it would seem reasonable to give the first consideration to the primary reason for the very existence of the system, i.e., to meet the educational needs of the children the system is trying to serve.

 

 

EN360 Lesson 4 & 5 Exam SCORE 100 PERCENT

Question 1 

  

For illustrating a trend over time, the appropriate figure is typically a:

Question 1 options:

table.

line graph.

pie chart.

Gantt chart.

Question 2 

  

Which of the following statements is MOST valid?

Question 2 options:

Margins of half an inch or smaller are desirable for most documents.

PDF files typically cannot be altered or manipulated by readers.

Page design and document organization are synonymous.

In a long document, the front matter should not have page numbers.

Question 3 

  

Paragraphs in a document should:

Question 3 options:

all be about the same length.

be consistently short.

be consistently long.

vary in length.

Question 4 

  

Sentences using active voice:

Question 4 options:

include a clear agent performing the action.

might be too blunt to be effective.

might be inappropriate if the object is more important than the subject.

All of the above.

Question 5 

  

Jargon:

Question 5 options:

is never acceptable in technical writing.

is always acceptable in oral communication.

is the language (phrases and terms) used by individuals in a particular profession.

is understood cross-culturally.

Question 6 

  

Which of the following is true?

Question 6 options:

Distortion for the sake of emphasis is often justified.

Photographs you find on the web can be used freely.

Icons resemble the items they represent.

Flowcharts move from bottom to top, showing how the process moves up.

Question 7 

  

A sans serif font may be NOT used for:

Question 7 options:

the main text of a formal report.

captions.

tables.

None of the above.

Question 8 

  

All of the following are common sources of wordiness EXCEPT:

Question 8 options:

strong verbs.

qualifiers.

prepositional phrases.

weak verbs.

Question 9 

  

Which of the following statements is LEAST accurate?

Question 9 options:

Color can be used for headings.

Color helps readers focus on essential information.

Use very bright colors to draw attention to text.

Bold or shading can be used instead of color.

Question 10 

  

Which of the following statements is LEAST accurate?

Question 10 options:

Use simplified clip art liberally.

Provide a sense of scale in videos.

Label the important parts of illustrations.

Use directional markers in diagrams when necessary.

Question 11 

  

To create a readable table:

Question 11 options:

include footnotes, as necessary, to clarify information.

use ample white space between items.

abbreviate numbers of more than three digits.

All of the above.

Question 12 

  

Digital editing tools:

Question 12 options:

are able to identify words that are used incorrectly.

will not search for clutter words.

will not catch an instance of "its" that should be "it's."

always give the best advice to a writer.

Question 13 

  

To write fluently:

Question 13 options:

use long sentences for special emphasis.

use a consistent sentence length.

use a consistent sentence construction.

combine related ideas.

Question 14 

  

Unjustified text:

Question 14 options:

has uneven spacing between words.

is common for formal materials.

is appropriate for letters and memos.

All of the above.

Question 15 

  

Which of the following statements about tone is MOST accurate?

Question 15 options:

Never use contractions.

Vary the tone of a document from section to section as needed.

Never use "I" or "we" in a technical document.

Using "you" and "your" will help a writer connect with readers.

Question 16 

  

In choosing the appropriate tone:

Question 16 options:

use a semiformal tone when you want to sound conversational.

when in doubt, avoid being too casual.

use a formal tone with subordinates.

use an informal tone with superiors.

Question 17 

  

In a well-formed line graph:

Question 17 options:

each line is labeled.

each line is visually the same as all other lines.

grid lines are used.

up to 10 lines are included.

Question 18 

  

Bulleted lists are appropriate for:

Question 18 options:

organizing similar items.

enumerating a sequence of steps.

drawing attention to headings.

None of the above.

Question 19 

  

When constructing bar graphs:

Question 19 options:

vary widths of the bars for emphasis.

use numbers or gradations that are evenly divided.

use the same colors or shades for multiple bar graphs.

do not include a title.

Question 20 

  

When adding headings, be sure to:

Question 20 options:

use no more than two levels of headings.

avoid using all capital letters.

include orphans periodically to show consistency.

None of the above.

Question 21 

  

In an adjustment letter:

Question 21 options:

offer an incentive, if appropriate.

apologize in passive voice.

use active voice to explain the customer's mistake.

Both b and c

Question 22 

  

Privacy issues apply

Question 22 options:

email only.

texts only.

email and texts.

neither email nor texts.

Question 23 

  

When creating workplace emails:

try to incorporate emoticons for greater connection with your audience.

apply a conversational, informal style.

don't include a signature block.

None of the above.

Question 24 

  

Distribute a memo to:

the media.

everyone in your organization, even if only a few people need to read it.

the people who need the information.

a couple of administrative assistants, and let them pass along the information.

Question 25 

  

The style of a memo should be:

clear.

concise.

fluent.

All of the above.

Question 26 

  

Which of the following is INACCURATE?

A work letter often has a persuasive purpose.

Appeal to both logic and emotion in a sales letter.

International audiences often expect a personalized introduction to a letter.

The most popular format for workplace letters is the left justified format.

Question 27 

  

Which of the following is a valid statement?

Initializing a memo is an outdated practice.

Readers generally prefer memos to have an indirect style.

Memos generally focus on one topic.

A memo is always preferable to a phone call.

Question 28 

  

The standard term for sending angry, sarcastic, insulting emails is:

Question 28 options:

embellishment.

stalking.

flaming.

invective.

Question 29 

  

In a letter of complaint, a(n):

indirect approach is appropriate for arguable claims.

indirect approach is appropriate for routine claims.

direct approach is always the most effective.

direct approach is appropriate for arguable claims.

Question 30 

  

When conveying bad news:

place an apology at the very end of the letter.

use phrasing such as "I regret" or "We're sorry."

use "you" to place responsibility on the reader.

never use passive voice.

Question 31 

  

Components of a well-written email message include all of the following EXCEPT:

clear subject line.

brief introduction.

signature block.

a succinct but friendly tone.

Question 32 

  

Which of the following is NOT correct?

Use of bullets and headings is inappropriate in email messages.

For most simple correspondence, email is the correct format to use.

Always assume that any email message you send will be read by unintended audiences.

Texting is a bad choice for communication that requires careful editing.

Question 33 

  

When sending a work-related text message:

keep it simple and to the point.

use as many abbreviations as possible.

digress from your main topic.

feel free to discuss confidential topics.

Question 34 

  

Which of the following statements is LEAST accurate?

A memo that is longer than one page should include headers on subsequent pages.

Memos must never be longer than one page.

A table may be included in a memo.

Bulleted or numbered lists may be appropriate for memos.

Question 35 

  

A transmittal memo:

distributes bad news to the recipients.

distributes good news to the recipients.

accompanies long reports or proposals.

distributes both bad and good news to the recipients.

Question 36 

  

Email privacy can be compromised when:

everyone on a group mailing list automatically receives a copy of the message.

messages are saved in backup files that are later accessed by others.

someone with your password accesses your email account.

All of the above.

Question 37 

  

To write an effective sales letter:

begin with a long and detailed introduction.

exaggerate claims.

clearly state any benefits for the reader.

avoid asking the reader to take action.

Question 38 

  

Which of the following statements about inquiry letters is LEAST accurate?

Address the letter to a specific person.

Provide all of your contact information so that you can be reached easily.

Do not enclose a self-addressed, stamped envelope, as doing so is presumptuous.

Express thanks and offer to follow up..

Question 39 

  

The standard communication term for language used to create an exaggerated impression of importance is called:

legalese.

fabrication.

letterese.

conventionalism.

Question 40 

  

The "you" perspective in a letter is MOST appropriate:

in the salutation.

in the first sentence of the letter.

in the concluding paragraph.

throughout the letter.

  

EN360 Lesson 3 Exam SCORE 100 PERCENT

Quiz

Question 1 (5 points)

  

Unified paragraphs:

Question 1 options:

extrapolate from implicit assumptions.

answer embedded questions.

expand upon the topic sentence.

are often digressive.

Question 2 (5 points)

  

Ethical pitfalls of summaries do NOT include:

Question 2 options:

failing to communicate a document's full complexity.

distorting the message.

too many details.

All of the above.

Question 3 (5 points)

  

The following statement is true:

Question 3 options:

Correlation implies causation.

Computer analyses always produce unbiased results.

Reliable research produces results that can be replicated.

The most recent information is always the most reliable.

Question 4 (5 points)

  

Which of the following statements is MOST accurate?

Question 4 options:

<p> Information should be ordered in a logical progression.</p> 

<p> An overview is required in all technical documents.</p> 

<p> Questions should be avoided as headings.</p> 

<p> Topic statements are never longer than one line.</p> 

Question 5 (5 points)

  

Outlines are organized by:

Question 5 options:

alphanumeric notation.

decimal notation.

ideographic notation.

Both a and b

Question 6 (5 points)

  

As you edit your summary:

Question 6 options:

omit technical details and examples.

cross out unnecessary prefaces to sentences.

combine related ideas to show relationships.

All of the above.

Question 7 (5 points)

  

Which of the following is an example of faulty statistical analysis?

Question 7 options:

Undefined average

Sanitized statistics

Bogus ranking

All of the above.

Question 8 (5 points)

  

The numerical measure of the strength of the relationship between variables is called:

Question 8 options:

causation.

a confounding factor.

correlation.

a meta-analysis.

Question 9 (5 points)

  

An effective summary accurately conveys a document's:

Question 9 options:

partial message.

specific details.

essential message.

alternative meanings.

Question 10 (5 points)

  

Evaluating sources involves:

Question 10 options:

identifying a study's sponsor.

ignoring corroborating sources.

assessing the reputation of a printed source.

determining the quality of Web sources.

Question 11 (5 points)

  

Which of the following statements is LEAST accurate?

Question 11 options:

Support paragraphs must never be longer than 300 words.

A well-placed short paragraph can highlight a key point.

Short paragraphs are particularly useful for documents read on a computer screen.

Too many short paragraphs can make a document appear unorganized.

Question 12 (5 points)

  

Abstracts are a type of:

Question 12 options:

bibliography.

glossary.

summary.

conclusion.

Question 13 (5 points)

  

Which of the following statements is accurate?

Question 13 options:

Even a complex effect has only one cause.

Faulty statistical reasoning rarely produces numbers that are deceptive or inaccurate.

Evidence that contradicts your own assumptions should be ignored.

Terminology used to report statistics often hides their real meaning.

Question 14 (5 points)

  

Which of the following is NOT valid?

Question 14 options:

Correlation implies causation.

Sample size is important to the strength of a percentage.

Anecdotal evidence is not sufficient support for a claim.

Assumptions are ideas that we accept without proof.

Question 15 (5 points)

  

The position average in a set of numbers is the:

Question 15 options:

mean.

majority.

median.

mode.

Question 16 (5 points)

  

A summary should:

Question 16 options:

never be separated from the main text.

be understandable only after the entire document is read.

be able to stand alone.

None of the above.

Question 17 (5 points)

  

A coherent paragraph will have:

Question 17 options:

a topic sentence embedded in the middle.

an accessible line of reasoning.

no transitions.

no concluding sentence.

Question 18 (5 points)

  

Which of the following is true?

Question 18 options:

Instead of a summary, a thesis or topic sentence is usually sufficient to preview the content of letters and memos.

Readers expect a summary to be complete, yet concise.

Never assume that global audiences will understand facts that you consider common knowledge.

All of the above.

Question 19 (5 points)

  

A conclusion is a good place to:

Question 19 options:

provide an overview.

take a position, make recommendations, or suggest further research.

announce the topic of the document.

add new information.

Question 20 (5 points)

 The informative abstract:

Question 20 options:

describes the main document and appears just after the title page.

presents the message of the main text and appears just after the title page.

summarizes the full document and appears at the very end.

gives an outline of the document and appears before the title page.

   

EN360 Week 3 Threaded Discussion

Explain how revising and editing can make documents, presentations, and visuals more accessible, comprehensible, and usable.

(184 words, 1 reference)

 

EN360 Lesson 2 Exam SCORE 100 PERCENT

Quiz

Note: It is recommended that you save your response as you complete each question.

Question 1 (5 points)

  

Getting information directly from an original source is:

Question 1 options:

primary research.

secondary research.

scholastic research.

participant observation research.

Question 2 (5 points)

  

When communicating with someone from another culture:

Question 2 options:

use humor on first contact to break the ice.

use humor only in face-to-face contact.

always use humor to facilitate strong interpersonal connections.

avoid humor.

Question 3 (5 points)

  

Which of these statements about web-based research is MOST accurate?

Question 3 options:

The more design elements on a site, the more reliable the information there.

Since websites are always accessible, you do not need to save any of the material you find on them.

No single search engine indexes everything on the web.

You may download anything from the web and use it without permission.

Question 4 (5 points)

  

Everyday writing situations typically pose:

Question 4 options:

persuasion problems.

collaboration and ethics problems.

information problems.

All of the above.

Question 5 (5 points)

  

Which of the following strategies for teamwork is LEAST effective?

Question 5 options:

Work without a manager; allow all team members to take charge.

Compose a purpose statement.

Develop a file-naming system for documents.

Decide on a specific meeting schedule.

Question 6 (5 points)

  

When proofreading, do NOT:

Question 6 options:

work from hard copy.

work slowly.

proofread only once.

take a break before proofreading your final document.

Question 7 (5 points)

  

Which of the following statements is MOST accurate?

Question 7 options:

Revision guarantees improvement.

No one step in the writing process is complete until the whole is complete.

Always begin the writing process by brainstorming.

When drafting a document, you should write the introduction first.

Question 8 (5 points)

  

The primary aim of brainstorming is to:

Question 8 options:

produce as many ideas as possible.

critique the suggestions of others.

engage in vigorous debate over options.

exclude all but nontechnical employees.

Question 9 (5 points)

  

A online community encyclopedia that allows users to edit content is a:

Question 9 options:

social media platform.

website.

blog.

wiki.

Question 10 (5 points)

  

Which of the following is true?

Question 10 options:

Each stage of the technical writing process is distinct and must be completed before the next stage.

Very few technologies exist for assisting in the technical writing process.

Save all drafts of a document because you may need to retrieve material from an earlier draft.

Proofreading need not involve reading every word; skimming a document is effective.

Question 11 (5 points)

  

In informational interviews:

Question 11 options:

try to write down everything the respondent says.

deviate from your interview plan to allow for interesting material to emerge.

invite the respondent to review your version of any material to be published.

you should do most of the talking.

Question 12 (5 points)

  

Which of the following questions is crucial to answer at the planning stage of the document?

Question 12 options:

Is the style readable?

Is the organization sensible?

Who is my audience?

Have I left anything out?

Question 13 (5 points)

  

The term used to describe a controlled form of observation designed to verify an assumption is an:

Question 13 options:

elucidation.

examination.

experiment.

analysis.

Question 14 (5 points)

  

All of the following statements are valid EXCEPT the following:

Question 14 options:

Social cues are not conveyed well in certain types of digital communication.

Conference calls are no longer used as a form of virtual communication.

Face-to-face meetings are still essential for personal contact.

Women who speak up in meetings are often perceived as too controlling, while men who do so are considered to be leadership-oriented.

Question 15 (5 points)

  

Thinking critically about research depends on all of the following EXCEPT:

Question 15 options:

finding a definite answer.

looking at the research from many viewpoints.

asking the right questions.

evaluating the reliability and completeness of sources.

Question 16 (5 points)

  

Potential sources of conflict in collaborative groups include:

Question 16 options:

interpersonal differences.

cultural differences.

gender differences.

All of the above.

Question 17 (5 points)

  

Effective strategies for managing group conflict include:

Question 17 options:

suppressing disagreement with others' ideas or opinions.

offering but not accepting constructive criticism.

protesting a decision when you are outvoted.

offering and accepting constructive criticism.

Question 18 (5 points)

  

When proofreading your work:

Question 18 options:

do so early in the writing process so you don't have to rework your sentences later.

read your paper on a computer screen for easy viewing and correcting.

avoid reading small chunks at a time.

never rely exclusively on computerized writing aids.

Question 19 (5 points)

  

Reference works include all of the following EXCEPT:

Question 19 options:

encyclopedias.

abstracts.

conference papers.

almanacs.

Question 20 (5 points)

  

Which statement below is MOST accurate? at the same time.

Question 20 options:

Blogs are not useful for collaboration.

Email is the most effective way to hold a group meeting.

Collaborative writing software allows team members to log into a document

"Internet conferencing" is another term for "teleconferencing."

     

EN360 Lesson 1 Exam SCORE 100 PERCENT

Question 1 (5 points)

 

Which of the following is INVALID?

Question 1 options:

	When assessing a document's usability, you should consider ethical and legal concerns.
	Calculating the final costs of a document is not a technical communicator's concern.
	Web pages are useful for linking different levels of information.
	Determining all the needs of a large and diverse audience requires a careful, systematic approach.

Question 2 (5 points)

 

A usable document is:

Question 2 options:

	tailored to its audience.
	easy to navigate.
	dependable.
	All of the above.

Question 3 (5 points)

 

When trying to make sense of information, people should never:

Question 3 options:

	determine which information is relevant.
	ask with whom the information should be shared.
	let the data speak for itself.
	verify the accuracy of the source.

Question 4 (5 points)

 

An example of an ethical abuse in technical communication is:

Question 4 options:

	drawing conclusions.
	plagiarizing.
	synopsizing information.
	evaluating primary source validity.

Question 5 (5 points)

 

Effective strategies for persuasion include all of the following EXCEPT:

Question 5 options:

	standing firm when your message is rejected.
	allowing for give-and-take.
	asking for what your audience will consider reasonable.
	recognizing constraints.

Question 6 (5 points)

 

An audience expects evidence that is:

Question 6 options:

	credible.
	verifiable.
	new.
	All of the above.

Question 7 (5 points)

 

Which of the following is INACCURATE?

Question 7 options:

	Ethnical decisions are always "black and white."
	Plagiarism and copyright infringement issues are not one and the same.
	"Groupthink" is a potential problem in organizational decision making.
	Using upbeat images to downplay the negative messages of written text may be persuasive, but it is unethical.

Question 8 (5 points)

 

Reasonable criteria for ethical judgment include all of the following EXCEPT:

Question 8 options:

	obligations.
	hidden agendas.
	ideals.
	consequences.

Question 9 (5 points)

 

Approximately what percentage of managers feel pressure to compromise ethics for company goals?

Question 9 options:

	30%
	50%
	70%
	90%

Question 10 (5 points)

 

Which of the following statements is LEAST accurate?

Question 10 options:

	Technical communication helps us interact with technology in our daily lives.
	Technical communication should focus on the writer's thoughts and feelings.
	Technical communication helps advance workplace goals.
	Technical communication helps specialists solve complex problems.

Question 11 (5 points)

 

An effective technical communicator does all of the following EXCEPT:

Question 11 options:

	works well as part of a team.
	dumbs down the document's content.
	anticipates readers' questions.
	considers global audiences as needed.

Question 12 (5 points)

 

Which statement below is LEAST accurate? possibly plagiarize each other's work.

Question 12 options:

	Because the company owns all the documents produced, employees cannot
	Charts and other visuals can be distorted to create a more positive outcome.
	Withholding information is equally as unethical as fabricating information.
	The pressure to look the other way can lead to misuse of texts or data.

Question 13 (5 points)

 

Documents that focus on what people need to learn, do, or decide are:

Question 13 options:

	business-centered.
	organization-centered.
	culture-centered.
	reader-centered.

Question 14 (5 points)

 

A claim can be a statement that:

Question 14 options:

	acknowledges facts.
	interprets facts.
	asks for direct action.
	All of the above.

Question 15 (5 points)

 

When others offer an opposing view, try to:

Question 15 options:

	see the issue their way.
	rephrase their position in your own words.
	explore possible compromises they might accept.
	All of the above

Question 16 (5 points)

 

Semi-technical audiences consist of:

Question 16 options:

	informed persons as well as experts.
	informed persons who are not experts.
	laypersons.
	laypersons and informed persons.

Question 17 (5 points)

 

The North American business culture prefers:

Question 17 options:

	indirect answers.
	ambiguous messages.
	plain talk.
	interpretations left to the reader.

Question 18 (5 points)

 

Technical communication seeks to:

Question 18 options:

	anticipate and answer questions.
	help people perform a task.
	persuade people to do something.
	All of the above.

Question 19 (5 points)

 

When preparing a technical document, do all of the following EXCEPT:

Question 19 options:

	give candid feedback if warranted.
	exaggerate information.
	respect rights to privacy.
	inform of consequences or risks.

Question 20 (5 points)

 

When preparing an argument:

Question 20 options:

	adopt an extreme persona.
	cast the opponent in a negative light.
	identify values, goals, or experiences you share with the audience.
	avoid conceding any points.