Homework, Assignments, Quizzes and Papers that will help you get A+ Score: BUSI504

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BUSI504 Week 8 Discussion 15

As noted in Chapter 15, employment-related interviews present specific barriers to effective communication, including 1) different intentions of the people involved; 2) bias; 3) the fact-inference fallacy; 4) nonverbal communication; 5) effects of first impressions; and 6) organizational status. Discuss two of these barriers that you have experienced during an interview, and describe how you dealt with the barriers, either as an interviewer or an interviewee. Were you successful in dealing with the barriers? Why or why not?

BUSI504 Week 7 Dropbox Assignment 2 Instructions

Instructions

For Dropbox Assignment 2, you are to prepare and submit a PowerPoint© presentation based on one of the topics listed in Exercise 5-3 on page 146 of the textbook. You are to assume the role of a communication consultant who has been invited to speak on your selected topic at a conference. Your audience consists of approximately 100 middle-managers and top-level executives from both the private and public sectors.

Although the text states that your presentation should be five minutes in length, you are to disregard the amount of time. Instead, your presentation should be between 15-25 slides, including a title slide, and a final slide asking for questions.

Title Slide: The title slide should include the name of the topic, your name, date, and the course name.

Background/Introductory Material: By way of introduction, you should include some background material/facts regarding the topic. This could include statistics, graphs, charts, and any other information that you believe is important for your audience to know about the topic

Discussion: In this section of the presentation, you need to make your audience aware of how the topic is relevant to their industry, company, or organization. In other words, why should they be concerned about the topic?

Recommended Strategies and/or Solutions: In this section, you should recommend specific strategies for your audience to consider. As stated in the text, given the topic you have chosen and the make-up of your audience, what type of evidence would you use to persuade them to accept your proposed strategies and solutions?

Narration: Your presentation must include narration, either in the form of a spoken narrative accompanying each slide, or a narrative script in the "Notes" section accompanying each slide.

In preparing your presentation, you must use one of the three organizational patterns for persuasive presentations described on page 122 of the text: the problem-solving pattern, the state-the-case-and-prove-it pattern, or the psychological-progressive pattern.

BUSI504 Week 7 Discussion 14

Chapter 14 returns to the "strategic communication model" from Chapter 2 (the "onion" analogy) and states that it is the best way to approach the negotiation process. Negotiations also incorporate elements of conflict-resolution strategies, since negotiation involves parties with conflicting objectives. Using either the strategic communication model or the conflict-resolution model, describe a negotiation process to which you were a party, and discuss how the negotiation process was resolved, whether successfully or unsuccessfully.

BUSI504 Week 7 Discussion 13

Which of the five conflict management strategies discussed in the text best describes your own approach to resolving conflicts at work? How does your conflict management style affect your communication strategy in conflict situations at work?

BUSI504 Week 6 Discussion 12

Discuss a situation involving inter-cultural communication that you have either experienced or witnessed at work. Your discussion should include the parties involved (do not use names or other identifiable information), the issue(s), and how the situation was ultimately resolved.

BUSI504 Week 6 Discussion 11

Today's workforce is more culturally diverse than ever. Consequently, employers are frequently asked to accommodate employees' ethnic and/or cultural customs and practices in the workplace. How far do you think employers should go in accommodating such requests, in the interest of creating an inclusionary work environment?

BUSI504 Week 5 Discussion 10

Describe your experience with an ineffective meeting at your current or previous job. Based on your experience, what would you have done to improve the effectiveness of the meeting?

BUSI504 Week 5 Discussion 9

When giving oral presentations to a group, there are a number of obstacles, or barriers with which speakers might be confronted. The most common obstacles are: stereotypes, prejudice, feelings, language, and culture. Select one of these barriers that you have experienced, either as a speaker or a member of the audience, and discuss how it affected the presentation.

BUSI504 Week 4 Disucssion 8

etc.) and how they influence your interpretation of the people and situation depicted in the photo. In the accompanying photo, discuss various non-verbal signals or forms of expression (facial expressions, body language, gestures, attire

BUSI504 Week 4 Disucssion 7

According to a recent survey by the Graduate Management Admission Council, employers rank the ability to listen number two among 25 skills they demand in new graduate business school hires, placing it above writing ability, presentation skills, or quantitative analysis. Yet, it is generally acknowledged that of the four basic communication activities – speaking, listening, writing and reading – listening is the most difficult to master. Discuss why you agree or disagree that listening is the most difficult communication skill to master.

BUSI504 Week 3 Disucssion 5

According to the textbook, managerial writing takes place in a unique context that involves consideration of several factors, such as the fragmented nature of a manager's time, the size and culture of the organization, the type of authority and political influence the manager is deemed to have within the organization, and legal concerns. Discuss one or more of these factors in relation to managerial writing, and how a manager's written communication is affected by the factor(s).

BUSI504 Week 3 Discussion 6

Read the "Communication Audit Report" on pp. 269-273 of the text. For this discussion, assume that you are Jeff Walters, the Executive Vice-President for whom the report was prepared. Discuss what you consider to be the report's greatest strength and most serious weakness from your perspective as a decision-maker. Support your argument with specific examples from the report.

BUSI504 Week 2 Discussion 4

The Electronic Communications Privacy Act of 1986, as amended in 1994, extends some right of privacy to employees when sending and receiving e-mail messages on the employer's computer system and calls made and received on employer-owned cell phones. However, the statute provides several exceptions that permit employers to intercept and/or monitor employee e-mail, internet, and cell phone use at work.
• Describe your current (or previous) employer's policy regarding employee use of e-mails, Internet, and phones for personal matters while at work.
• Be sure to indicate if the policy is a formal, written policy, or an informal policy.
• Is the policy administered in a uniform and consistent manner?

BUSI504 Week 2 Discussion 3

Advances in technology in the past 30 years have radically transformed the way people communicate, both personally and professionally. With respect to business and professional communication, discuss what you consider to be the greatest benefit of this transformation, and the greatest disadvantage. Provide specific examples to support your opinion.

BUSI504 Week 1 Discussion 2

After reading this article: "Characteristics of Corporate/Organizational Culture", describe the organizational culture of your current or a previous employer. You don't need to discuss each of the 18 characteristics listed – only the characteristics you feel are most relevant to your organization's culture.

BUSI504 Week 1 Discussion 1

Chapter 1 focuses on several historical approaches to management communication, including the scientific management approach, the administrative approach, the behavioral approach, and the contingency approach. Discuss the characteristics of each of these approaches, including an example of a business or enterprise in which each of the approaches is the prevailing type of management communication.

BUSI504 Week 8 Final Exam Score 96 PERCENT

Question 1 (2 points)

In a high context culture, people look for meaning in what is not said.

Question 1 options:

1) True

2) False

Question 2 (2 points)

Negotiation is an integral skill for managers.

Question 2 options:

1) True

2) False

Question 3 (2 points)

Meetings are an effective way to make announcements and disseminate information.

Question 3 options:

1) True

2) False

Question 4 (2 points)

Behavioral questions are the least useful type to ask during employment interviews.

Question 4 options:

1) True

2) False

Question 5 (2 points)

Among the persuasion variables that are associated with the speaker, the most significant variable is the speaker's credibility.

Question 5 options:

1) True

2) False

Question 6 (2 points)

The visual elements in a document may contradict the text and cause confusion.

Question 6 options:

1) True

2) False

Question 7 (2 points)

The best way to ensure clarity in a presentation is to write a detailed outline.

Question 7 options:

1) True

2) False

Question 8 (2 points)

Normal gift-giving practices in some countries are considered unethical in others.

Question 8 options:

1) True

2) False

Question 9 (2 points)

The maximum supportable outcome (MSO) and the least acceptable outcome (LAO) are guideposts for negotiations that should be considered flexible.

Question 9 options:

1) True

2) False

Question 10 (2 points)

Conflict develops due to perceived mutually exclusive goals.

Question 10 options:

1) True

2) False

Question 11 (2 points)

Audiences are more likely to remember a speaker's delivery style than the content of the presentation.

Question 11 options:

1) True

2) False

Question 12 (2 points)

The essential aim of informational meetings is to communicate a company point of view and have it accepted by employees.

Question 12 options:

1) True

2) False

Question 13 (2 points)

Decisions decrease in quality when conflicts are involved.

Question 13 options:

1) True

2) False

Question 14 (2 points)

Directed questions are effective as persuasion tools.

Question 14 options:

1) True

2) False

Question 15 (2 points)

In the United States, the accepted practice in negotiations is to begin with a general conversation on neutral topics.

Question 15 options:

1) True

2) False

Question 16 (2 points)

Negative space suggests sloppy or lazy design, and should be filled with text or graphics.

Question 16 options:

1) True

2) False

Question 17 (2 points)

Unlike in other types of meetings, members of staff meetings are not expected to share information.

Question 17 options:

1) True

2) False

Question 18 (2 points)

Managers generally focus on facts rather than opinions during an interview in order to make decisions regarding interviewees.

Question 18 options:

1) True

2) False

Question 19 (2 points)

It's been estimated that 20 percent of American managers fail to perform adequately abroad because they haven't been sufficiently prepared for adjusting to the foreign culture.

Question 19 options:

1) True

2) False

Question 20 (2 points)

Unclear business goals, time pressure, and uncomfortable work environments are all factors correlated with workplace conflict.

Question 20 options:

1) True

2) False

Question 21 (5 points)

Perceived conflict is present when the parties

Question 21 options:

1) recognize the conditions

2) misunderstand one another's true position

3) have the same interests

4) both 1 and 2 are correct

Question 22 (5 points)

"Tell me about yourself" is what type of question?

Question 22 options:

1) behavioral

2) leading

3) open

4) directed

Question 23 (5 points)

________________ are titles and subtitles within the body of a document that divide material into comprehensible segments by highlighting the main topics and signaling topic changes.

Question 23 options:

1) Headings

2) Headers

3) Captions

4) Legends

Question 24 (5 points)

"Culture" includes

Question 24 options:

1) religious systems

2) educational systems

3) political systems

4) all choices are correct

Question 25 (5 points)

The interview format that is suitable for most situations that managers face is the _________

interview.

Question 25 options:

1) structured

2) semi-structured

3) mini-structured

4) unstructured

Question 26 (5 points)

Which of the following is a communication principle that should be used in applying a win-win conflict resolution strategy?

Question 26 options:

1) use emotional rather than neutral terms

2) make absolute statements

3) ask closed-ended questions

4) repeat key phrases for understanding

Question 27 (5 points)

Which conflict-resolution strategy is closest to negotiation?

Question 27 options:

1) forcing

2) avoiding

3) problem-solving

4) compromising

Question 28 (5 points)

Which of the following uses a questionnaire that elicits the participants' opinions on a topic?

Question 28 options:

1) nominal group technique

2) Delphi technique

3) group decision support system

4) brainstorming

Question 29 (5 points)

When emphasizing an important or primary point, the speaker should ________________

Question 29 options:

1) slow down

2) speed up

3) pace back and forth

4) nod repeatedly

Question 30 (5 points)

Which is not an advantage of working in a team?

Question 30 options:

1) A group decision may be of a higher quality than that made by an individual

2) It provides a welcome break from routine independent tasks

3) Group members are more likely to be committed to the information presented

4) It may reduce the chance of communication problems

Question 31 (5 points)

According to Dr. Anne Grinols, ethical persuasion requires analyzing the audience's ______ ____________

Question 31 options:

1) relationships and knowledge

2) attitudes and beliefs

3) age and education level

4) driving forces and restraining forces

Question 32 (5 points)

Which layer of the strategic communication model is relevant to negotiation?

Question 32 options:

1) the first layer

2) the second layer

3) the third layer

4) all of the above choices are correct

Question 33 (5 points)

Asking a meeting member to play "devil's advocate" is a strategy for ________________

Question 33 options:

1) keeping the meeting short

2) avoiding groupthink

3) encouraging harmony

4) strengthening leadership

Question 34 (5 points)

Although likely to cause later conflicts, which conflict-resolution strategy is the most commonly used by managers?

Question 34 options:

1) forcing

2) avoidance

3) accommodating

4) compromise

Question 35 (5 points)

The idea that under the skin, all human beings are alike, brothers and sisters in the common family of man is known as the:

Question 35 options:

1) universality myth

2) global village concept

3) commonality village

4) objectivity myth

Question 36 (5 points)

The most pervasive communication barrier in workplace interviews is

Question 36 options:

1) perception

2) bias

3) fact-inference confusion

4) organizational status

Question 37 (5 points)

Which of the following roles do visual elements play in a document?

Question 37 options:

1) set a tone

2) provide additional information

3) reinforce the text

4) all of the above

Question 38 (5 points)

When negotiating, which factors must be kept in balance?

Question 38 options:

1) the relationship, the goal, and the organization

2) the past, the present, and the future

3) the methods, the tactics, and the strategy

4) all of the above choices are correct

Question 39 (5 points)

Which of the following is the best sequence of topics for an informative presentation about a change in procedures?

Question 39 options:

1) comparison and contrast

2) spatial

3) chronological

4) economic

Question 40 (5 points)

Why should managers become culturally sensitive?

Question 40 options:

1) the workforce is increasingly more culturally diverse

2) they are working in a global economy

3) US business values are universal

4) both 1 and 2 are correct

Question 41 (8 points)

What is NGT? What is its value for group decision-making?

Question 42

What are the "building blocks" of document design for managerial communication and what purpose do they serve in your document?

Question 43

Define MSO (maximum supportable outcome) and LAO (least acceptable outcome) in a negotiation. Give an example of each in the context of negotiating the price of a new vehicle with an auto dealer.

Question 44

Provide a brief example of either generational or gender-based differences in communication styles.

Question 45

What should a manager do to prepare for an assignment in another country?

Question 46

Collective bargaining between an employer and a union representing employees is also known as what type of negotiation?

Question 47

Describe one way conflict can benefit an organization.

Question 48

Audience analysis is a key activity during presentation preparation. What are some elements?

Question 49

What is meant by BFOQ? What is its relevance to employment interviews, performance appraisals, and disciplinary interviews?

Question 50

List and describe the six competencies of Emotional Intelligence identified by Daniel Goleman.

BUSI504 Week 7 Dropbox Assignment 2

Instructions

Title Slide: The title slide should include the name of the topic, your name, date, and the course name.

Background/Introductory Material: By way of introduction, you should include some background material/facts regarding the topic. This could include statistics, graphs, charts, and any other information that you believe is important for your audience to know about the topic

Discussion: In this section of the presentation, you need to make your audience aware of how the topic is relevant to their industry, company, or organization. In other words, why should they be concerned about the topic?

Recommended Strategies and/or Solutions: In this section, you should recommend specific strategies for your audience to consider. As stated in the text, given the topic you have chosen and the make-up of your audience, what type of evidence would you use to persuade them to accept your proposed strategies and solutions?

Narration: Your presentation must include narration, either in the form of a spoken narrative accompanying each slide, or a narrative script in the "Notes" section accompanying each slide.

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BUSI504 Mid Term Exam

Question 1 (2 points)

Research shows that about 93 percent of a message comes from nonverbal communication.

Question 1 options:

1) True

2) False

Question 2 (2 points)

One of the more serious problems associated with collaborative writing is dealing with conflicts that arise.

Question 2 options:

1) True

2) False

Question 3 (2 points)

Face-to-face communication is almost always the best way a manager should deliver a message.

Question 3 options:

1) True

2) False

Question 4 (2 points)

Four concepts that help to understand the use of mediated communication are: bandwidth, perceived personal closeness, feedback, and the symbolic interactionist perspective

Question 4 options:

1) True

2) False

Question 5 (2 points)

An attempt to use empathic listening is often enough to open communication.

Question 5 options:

1) True

2) False

Question 6 (2 points)

Active and passive are two types of listening.

Question 6 options:

1) True

2) False

Question 7 (2 points)

An appropriate strategy for negative situations is the indirect one.

Question 7 options:

1) True

2) False

Question 8 (2 points)

A report writer should gather data before developing solutions or action items.

Question 8 options:

1) True

2) False

Question 9 (2 points)

An organization's culture can encourage or discourage information flow.

Question 9 options:

1) True

2) False

Question 10 (2 points)

Managerial communication behavior represents ritualistic responses to the need to appear competent, intelligent, legitimate, and rational.

Question 10 options:

1) True

2) False

Question 11 (2 points)

The way in which managers communicate messages is influenced by the type of authority they are perceived to have.

Question 11 options:

1) True

2) False

Question 12 (2 points)

The communication process consists of an exchange of messages that are comprised of words.

Question 12 options:

1) True

2) False

Question 13 (2 points)

Diversity issues are found in the areas of gender, culture, age, and education.

Question 13 options:

1) True

2) False

Question 14 (2 points)

The most likely audience question when reading written communication is "What is the purpose of this message?"

Question 14 options:

1) True

2) False

Question 15 (2 points)

Ethics in business is constantly evolving to match emerging norms and values and varies from country to country.

Question 15 options:

1) True

2) False

Question 16 (2 points)

The groundwork or preliminary effort a report writer makes before the report is written often takes more time than actually writing the report.

Question 16 options:

1) True

2) False

Question 17 (2 points)

When nonverbal signals contradict verbal ones, the verbal ones are usually the ones to trust.

Question 17 options:

1) True

2) False

Question 18 (2 points)

Attire is an important part of the first impression we form when meeting others, and is often the key to initial credibility.

Question 18 options:

1) True

2) False

Question 19 (2 points)

Managers should discourage their subordinates from listening to the grapevine because the information is usually false.

Question 19 options:

1) True

2) False

Question 20 (2 points)

The difference between positive and negative wording is more a matter of content than emphasis.

Question 20 options:

1) True

2) False

Question 21 (5 points)

Major factors affecting communication contingencies are ___________________

Question 21 options:

1) product quality, diversity, subordination, and competition

2) ethics, diversity, product quality, and competition

3) time, diversity, ethics, and competition

4) competition, creative analysis, product quality, and ethics

Question 22 (5 points)

Which movement has been shown to positively influence the flow of conversation?

Question 22 options:

1) mimicry

2) affect display

3) illustrating

4) striding

Question 23 (5 points)

Contemporary managerial communication stresses the importance of which of the following?

Question 23 options:

1) listening

2) keeping written records

3) giving orders

4) maintaining discipline

Question 24 (5 points)

Which of the following is not a strategy for emphasizing a main idea?

Question 24 options:

1) repeating it

2) highlighting it in boldface

3) using the "you" viewpoint

4) being indirect

Question 25 (5 points)

Which type of internal correspondence may be in either direct or indirect order?

Question 25 options:

1) form memos

2) requests for action

3) announcements

4) guideline memos

Question 26 (5 points)

The most frequently used medium of communication within an organization is the

Question 26 options:

1) letter

2) memo

3) brochure

4) bulletin board

Question 27 (5 points)

Managers must take the following into account when sending a message.

Question 27 options:

1) the receiver's relationship and status differences with the manager

2) the receiver's interest and emotional state

3) the receiver's knowledge and communication skills

4) all of the above choices are correct

Question 28 (5 points)

Nonverbal behaviors used during conversations to signal to a partner to slow, stop and even "wait your turn" are known as _____________

Question 28 options:

1) regulating

2) contradicting

3) accenting

4) substituting

Question 29 (5 points)

All of the following are common purposes for managerial communication except ________

Question 29 options:

1) to gain information

2) to share information

3) to achieve status

4) to persuade

Question 30 (5 points)

The information transmission capacity of the available sensory channels is known as ____________

Question 30 options:

1) capability

2) perspective

3) sensuality

4) Bandwidth

Question 31 (5 points)

Organizational communication focuses on ___________________

Question 31 options:

1) internal behavior

2) two or more people exchanging perceptions

3) formal and informal meetings

4) how a group of tasks is linked to complete a job

Question 32 (5 points)

Letter reports differ from memo reports according to

Question 32 options:

1) format, tone, and audience

2) introduction, body, and conclusion

3) direct, neutral, and indirect order

4) all of the choices are correct

Question 33 (5 points)

The contingency approach to management communication requires managers to _________

Question 33 options:

1) see the interdependence of various aspects of jobs, organizations, and communication

2) use the same communication approach at all times for consistency

3) use creative analysis only in times of emergency

4) not let the situation determine the method of communication

Question 34 (5 points)

A memo report

Question 34 options:

1) always uses direct order

2) employs headings

3) always includes bulleted lists

4) does not include visual aids

Question 35 (5 points)

Strategic managerial listening requires paying attention to _____________________

Question 35 options:

1) the spoken words

2) the nonverbal cues

3) the total environment

4) all choices are correct

Question 36 (5 points)

The manager who wants to understand someone's internal frame of reference should use which type of listening?

Question 36 options:

1) casual

2) factual

3) sympathetic

4) empathic

Question 37 (5 points)

The type of listening most common in business meetings and conferences is

Question 37 options:

1) casual

2) factual

3) empathic

4) sympathetic

Question 38 (5 points)

How short should most routine e-mail messages be?

Question 38 options:

1) One sentence

2) One screen

3) One paragraph

4) One word

Question 39 (5 points)

The team leader in a collaborative writing group is responsible for ________________

Question 39 options:

1) setting the guidelines for the group

2) coordinating the team's collaborative efforts

3) resolving conflicts among individuals and functional departments

4) both coordinating the team's collaborative efforts and resolving conflicts among individuals and functional departments

Question 40 (5 points)

Common problems with technology include ________________

Question 40 options:

1) sensory overload

2) narrow bandwidth

3) reduced opportunities for feedback

4) all of the above choices are correct

Question 41 (8 points)

Provide an example in which technology has changed a person's job.

Question 42 (8 points)

How can a writer de-emphasize the negative in messages?

Question 43

What are some typical strategies for empowering employees?

Question 44

What are the four things a manager should do to become physically and psychologically prepared to listen? Discuss each of these.

Question 45

What are the most common benefits of enterprise social networks?

Question 46

According to the discussion presented in this chapter, what is the difference between interactive and active listening?

Question 47

What are two examples of internal noise and two examples of external noise that can damage a listener's competency at work?

Question 48

You are trying to indicate interest in the other person while listening. What should you be doing with your eyes, head, trunk, and hands?

Question 49

What purposes does the transmittal document serve?

Question 50

What are four strategic advantages of written managerial communication?

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