1. Which of the following concepts is a demand forecasting technique used to maximize room revenue for hotels?
Demand analysis
Revenue management
Profit maximization
Yield consolidation
2. Select the classification below for a spa:
Classification by type of service
Classification by price
Classification by level of service
Classification by guest type
3. A hotel has 400 rooms and sells 300 of the rooms last night. The occupancy percentage for last night is 75%
True
False
4. Convenient locations, economical prices, and easy and less costly transportation costs to and from the airport are some reasons why airport hotels are becoming the intelligent choice for which type of traveler?
Leisure traveler
Military or Government traveler
Convention traveler
Business traveler
5. Due to saturation, this type of hotel needs to do a better job differentiating itself from its competitors
Resorts
Full-Service Hotels
Economy or Budget Hotels
Convention Hotels
6. Which of the following measures of performance is calculated by dividing rooms revenue by the number of rooms available?
ADR
RevPAR 9
Occupancy percentage
PMS average
7. The rack rate is the rate that is used as a benchmark quotation of a hotel's room rate.
True
False
8. Residence Inn and Homewood Suites are examples of which type of hotel?
Extended Stay Hotel
Condotels
Bed and Breakfast Inns
Mixed-use Hotels
9. Select the classification below for a resort:
Classification by price
Classification by level of service
Classification by type of service
Classification by guest type
10. REITs are typically investments in:
the expansion of management companies.
franchising.
the hotel as real estate.
the facilities of an individual property.
11. Which of the following concepts refers to the control of the sale of inventory of hotel rooms?
Management control
Globalization
Consolidation
Capacity control
12. All hotels must modify existing facilities and incorporate design features into new construction that make areas accessible to persons with disabilities. This is a requirement under which of the following federal regulations?
HIPPA
ADA
EEOC
NLRB
13. Select the classification below for a convention hotel:
Classification by price
Classification by type of service
Classification by level of service
Classification by guest type
14. These groups of hotel professionals often form a partnership of convenience with developers and owners who generally do not have the desire or ability to operate the hotel - they are called:
Franchisors
Licensees
Franchisees
Management companies
15. Which of the following concepts allows a company to expand more rapidly, and for a fee, grants certain rights to use its trademarks, signs, and proven operating system?
Management contract
REIT
Franchising
Curb appeal
16. Select the classification below for a budget hotel:
Classification by level of service
Classification by type of service
Classification by guest type
Classification by price
17. Select the classification below for a midscale hotel:
Classification by level of service
Classification by price
Classification by type of service
Classification by guest type
18. This hotel department is the department that makes the first impression on the guest and one which the guest relies for information and service throughout his or her stay. Which department does this best describe?
Rooms division
Guest services
Front office
Housekeeping
19. Select the classification below for a leisure hotel:
Classification by level of service
Classification by price
Classification by type of service
Classification by guest type
20. Select the classification below for a upscale hotel:
Classification by price
Classification by guest type
Classification by level of service
Classification by type of service
21. Revenue management will monitor reservations and, based on previous trends and current demand, determine the number and type of rooms to sell at what price to obtain the minimum revenue to break-even.
True
False
22. Discounting rates is a good way to drive revenue because you sell more rooms in the process.
True
False
23. Giving guests an option to have the towels and linens changed every other day, or less frequently, rather than every day, is a characteristic of which of the following concepts?
Productive hotels
High demand hotels
Diverse hotels
Sustainable hotels
24. Which of the following systems helps hotels accept, store and retrieve guest reservations, guest history, requests, and billing arrangements electronically?
PBX
PMS
RMS
AAA
25. Select the classification below for a condotel:
Classification by level of service
Classification by price
Classification by guest type
Classification by type of service
26. Select the classification below for a limited-service hotel:
Classification by guest type
Classification by price
Classification by level of service
Classification by type of service
27. Which of the following entities grants certain rights to use its trademark, signs, proven operating systems, operating procedures, and reservation systems?
Licensee
Management company
Franchisee
Franchisor
28. A hotel has 200 rooms. Last night, the hotel sold 162 rooms. It's occupancy was 81%. Total revenue for the night is $15,390. The hotel's ADR for the night was:
$95.00
$131.22
$76.95
$62.33
29. Select the classification below for a vacation ownership:
Classification by guest type
Classification by price
Classification by type of service
Classification by level of service
30. Which of the following concepts means a person purchases the use of a unit similar to a condominium for blocks of time, usually in weeks?
Resort hotel
Franchising
Mixed-use development
Vacation ownership
