Homework, Assignments, Quizzes and Papers that will help you get A+ Score: C15

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Ashworth Semester Exam C15V Principles of Management

C15V Principles of Management

Question 1

The three essential managerial skills include:

technical, human, and empirical.

human, empirical, and conceptual.

technical, interpersonal, and controlling.

technical, human, and conceptual.

Question 2

A(n)________ is the existence of a discrepancy between an existing and a desired state of affairs.

opportunity

solution

weakness

problem

Question 3

the quantitative approach involves applications of:

statistics, information models, and computer simulations.

psychology testing, focus groups, and mathematics.

optimization models, interviews, and questionnaires.

surveys, strategic planning, and group problem solving

Question 4

Ethics training sessions can provide what benefit?

They clarify acceptable and unacceptable practices.

They create ego strength in employees.

They evaluate decisions and management practices in terms of the code of ethics.

They strengthen the employees' locus of control.

Question 5

Planning is often called the primary management function because it:

offers some basis for future decision making.

creates the vision for the organizational members to work toward.

establishes the basis for all the other functions.

sets the tone for the organizational culture

Question 6

_________ teams tend to be more task-oriented especially if the team members have never personally met.

Cross-functional

Problem-solving

Self-managed

Virtual

Question 7

A theory that suggests that employees compare their inputs and outcomes from a job to the ratio of input to outcomes of relevant others is known as:

action motivation.

goal setting.

reinforcement theory.

equity theory.

Question 8

how would a manager motivate low-skilled, minimum-wage employees?

Offer more pay for high levels of performance

Use employee recognition programs

Provide the opportunity for training

Provide the opportunity for full-time employment

Question 9

Managers can't really know whether their work units are working properly until they've evaluated what activities have been done:

with those who remain.

and have compared actual performance to a desired standard.

and evaluate the performance of each of their employees.

successfully.

Question 10

The prevalent thinking today is that:

organizations must make everyone fit a common corporate mold.

organizations should support, nurture, and utilize people's differences in a way that respects employees' unique perspectives and promotes a shared vision.

employees have a single identity.

All of the above.

C15 Assignment 08 (2018)

ASSIGNMENT 08

C15J Principles of Management

Directions: Be sure to save an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English, spelling and grammar. Sources must be cited in APA format. Your response should be four (4) double-spaced pages; refer to the "Assignment Format" page located on the Course Home page for specific format requirements.

NOTE: To access ProQuest articles, you MUST first open a Web browser window to the Ashworth College Library; otherwise, you will be denied access to the articles when you click the links. Once your browser is open to the Ashworth College Library, simply click on the link for the article you need to read.

Access the following article using ProQuest, the Ashworth College online library:

· Griggs, J. (2011). BP GULF OF MEXICO OIL SPILL. Energy Law Journal, 32.1, 57-79. Retrieved from http://search.proquest.com/docview/869071045/13F9B6E0ACE2413E456/3?accountid=45844

Respond to the following:

1. In your own words, provide an overview of the events and implications of the BP Gulf of Mexico oil spill.

2. Explain the Oil Pollution Act of 1990, including why it was enacted, its general provisions, and OPA 90's effectiveness in terms of containing a major spill.

3. Why did it take BP so long to stop the spill?

4. Which type of control would have been most helpful to BP in averting the oil spill in the Gulf of Mexico? Provide one (1) supporting fact to support your response.

C15J Assignment 4 (2018)

ASSIGNMENT 04

C15 Principles of Management

To complete this assignment you will use the knowledge that you have gained in lessons 1-4.

Part A

1. Using your own words, briefly describe what social responsibility means to you personally.

2. Do you think business organizations should be socially responsible? Provide two (2) supporting facts to justify your response.

3. Do you think values-based management is just a "do-gooder" ploy? Provide one (1) supporting fact to justify your position.

Part B

1. To analyze the need to balance the interests of a variety of stakeholder groups, what questions should management ask? Provide four (4) questions.

2. How do managers misuse discipline? Provide two (2) examples.

C15 Assignment 08 - BP GULF OF MEXICO OIL SPILL

Access the following article using ProQuest, the Ashworth College online library:

· Griggs, J. (2011). BP GULF OF MEXICO OIL SPILL. Energy Law Journal, 32.1, 57-79. Retrieved from http://search.proquest.com/docview/869071045/13F9B6E0ACE2413E456/3?accountid=45844

Respond to the following:

1. In your own words, provide an overview of the events and implications of the BP Gulf of Mexico oil spill.

2. Explain the Oil Pollution Act of 1990, including why it was enacted, its general provisions, and OPA 90's effectiveness in terms of containing a major spill.

3. Why did it take BP so long to stop the spill?

4. Which type of control would have been most helpful to BP in averting the oil spill in the Gulf of Mexico? Provide one (1) supporting fact to support your response.

C15 Week 6 Faculty Follow up Question

Why is it important to be able to be a contributing member of a team? Discuss some of the steps that can be utilized to improve team performance?

C15 Week 6 Threaded Discussion

Of all the challenges of diversity discussed in chapter 11, which do you think is the most serious? Explain why.

C15 Assignment 04 - Social Responsibility

Part A

1. Using your own words, briefly describe what social responsibility means to you personally.

2. Do you think business organizations should be socially responsible? Provide two (2) supporting facts to justify your response.

3. Do you think values-based management is just a "do-gooder" ploy? Provide one (1) supporting fact to justify your position.

Part B

1. To analyze the need to balance the interests of a variety of stakeholder groups, what questions should management ask? Provide four (4) questions.

2. How do managers misuse discipline? Provide two (2) examples.

C15 Week-3 Follow up question- Personal decision making style

Discuss the personal decision-making styles covered on page 180 in your textbook. Which style suites you best and why?

C15 Online Exam 8_11 Score 100 percent

Question 1 of 205.0 Points

The measurement of how well an organization utilizes all of its resources to produce its outputs is known as:

A. ORR activity.

B. total factor productivity.

C. partial productivity.

D. TQM.

Question 2 of 205.0 Points

Strategic planning can help the firm determine:

A. the need for the product.

B. the market the firm wishes to target.

C. if the firm wants to make or buy their product.

D. all of the above.

Question 3 of 205.0 Points

__________ systems are used to keep inventory levels more or less constant.

A. Conversion

B. Reordering

C. Inventory

D. Statistical process

Question 4 of 205.0 Points

The Widget Company may base its decision of where to locate its facilities on:

A. the availability of labor.

B. the cost of energy.

C. how close to customers they need to be.

D. all of the above.

Question 5 of 205.0 Points

An effective conversion process:

A. converts the inputs into the final product.

B. lowers the cost of creating the product.

C. creates a better product for the same cost.

D. all of the above.

Question 6 of 205.0 Points

__________ ultimately decide what constitutes quality through __________ .

A. Customers; purchasing decisions

B. Managers; operations decisions

C. Employees; quality circles

D. Managers; company and employee goals

Question 7 of 205.0 Points

A particularly complex project's conversion activities might best be monitored with a:

A. PDCA cycle.

B. PERT network.

C. Gantt chart.

D. load chart.

Question 8 of 205.0 Points

The foundation of operations management is:

A. acquiring inputs.

B. delivering the output.

C. planning.

D. determining the customer.

Question 9 of 205.0 Points

The employee and equipment stay in one workstation as the product moves through the system in a __________ layout.

A. product

B. process

C. fixed-position

D. facilities

Question 10 of 205.0 Points

Which of the following is NOT an appropriate tool for determining an efficient sequence and monitoring for activities in the conversion process?

A. PERT network

B. Gantt chart

C. Deming wheel

D. Load chart

Question 11 of 205.0 Points

The process of analyzing the design to determine the materials and parts that it requires in the production process is known as:

A. MRP.

B. facilities layout design.

C. make-buy analysis.

D. JIT.

Question 12 of 205.0 Points

Which tool for monitoring the conversion process is a visual sequence of the process steps?

A. Gantt chart

B. PDCA cycle

C. Deming wheel

D. PERT chart

Question 13 of 205.0 Points

The value of JIT inventory systems is:

A. saving on warehouse space and labor.

B. ensuring financial resources are not tied up in inputs waiting to be used.

C. identifying defects in input rather quickly.

D. all of the above.

Question 14 of 205.0 Points

Which tool for monitoring the conversion process would list the people involved in each step and the time frame for their involvement?

A. PDCA cycle

B. PERT chart

C. Deming wheel

D. Load chart

Question 15 of 205.0 Points

An information technology form of quality management is:

A. MRP.

B. JIT.

C. ERP.

D. TQM.

Question 16 of 205.0 Points

The goal of a JIT system is:

A. creating the firm's product in the least amount of time.

B. improving the firm's profitability.

C. creating an appropriate strategic plan.

D. developing best practices for quality improvement.

Question 17 of 205.0 Points

When self-managed teams are used in flexible manufacturing:

A. team members learn all the tasks in the production process.

B. team members schedule work and hire new staff.

C. productivity and efficiency typically increase.

D. all of the above.

Question 18 of 205.0 Points

The source of standards for defining quality today is the:

A. customer.

B. operations department.

C. strategic planning team.

D. internal standards set.

Question 19 of 205.0 Points

Releasing orders so that the work is evenly distributed is referred to as:

A. partial productivity.

B. ORR.

C. load leveling.

D. customer fulfillment.

Question 20 of 205.0 Points

In the __________, the firm begins with an assessment of whether they will lose or gain a competitive advantage by outsourcing the product or some aspect of its production.

A. strategic planning process

B. make-buy analysis

C. conversion process

D. output process

C15 Online Exam 7_10 Score 97.5 percent

Question 1

The type of team that has the greatest potential for misunderstandings to occur is the _______ team.

A. project

B. self-managed

C. parallel

D. virtual

Question 2

Trust can be created by:

A. communicating openly.

B. sharing credit with others.

C. reciprocating help from teammates.

D. all of the above.

Question 3

Announcing a diversity program without corporate support:

A. holds managers accountable for diversity.

B. sends the message the company is simply going through the motions.

C. encourages diversity networks.

D. suggests that executives have empowered line managers to take the lead in diversity management.

Question 4

To learn to work with a diverse workforce, individual employees should:

A. show respect for others no matter how different they are from you.

B. go out of your way to work with people who are different from you.

C. avoid being overly sensitive to perceived slights by other employees who are different from you.

D. all of the above.

Question 5

Which of the following is a characteristic of a team?

A. Shared leadership roles

B. Variable input from members solicited by the group leader

C. Individual work assignments

D. All of the above

Question 6

The relationship-building role includes:

A. asking questions.

B. providing good clarification.

C. providing facts and data.

D. exuding enthusiasm to motivate others.

Question 7

Accountability tools used by companies to ensure the implementation of diversity strategies include all of the following EXCEPT:

A. 360-degree feedback.

B. employee surveys.

C. diversity training.

D. self-evaluations.

Question 8

An important role for team leaders in the storming stage of development is:

A. establishing ground rules.

B. identifying the purpose of the team.

C. defusing the negative aspects of conflict to achieve harmony and cohesion.

D. capturing the synergies between individuals with complementary skills.

Question 9

An effective team:

A. does not enforce violations of norms with sanctions.

B. operates with low levels of cohesiveness.

C. exhibits independence among team members.

D. trusts one another.

Question 10

According to one report, a new wave of race discrimination cases focuses on African Americans who feel they are being passed over for:

A. disabled Americans.

B. Hispanics.

C. White Americans.

D. Asian Americans.

Question 11

Social loafing takes place because individuals:

A. empower team members to hire high performers.

B. can hide behind the collective effort of the team.

C. conform and want to be treated like everybody else on the team.

D. are supportive of the team goals.

Question 12

The task-facilitating role includes:

A. using humor to put others at ease.

B. recognizing the members' contributions.

C. providing facts and data.

D. exuding enthusiasm to motivate others.

Question 13

Lower-level managers and employees are likely to take diversity seriously if senior executives are:

A. giving diversity management a high priority.

B. taking an active role in diversity management.

C. attending multiple meetings on diversity issues.

D. all of the above.

Question 14

Which is NOT one of the stages of team development?

A. Forming

B. Dorming

C. Storming

D. Adjourning

Question 15

A belief among majority-group employees that their way of doing things, their values, and their norms are inherently superior to those of other groups is referred to as:

A. ethnocentrism.

B. a monoculture.

C. segmented communication channels.

D. a glass ceiling.

Question 16

The final stage of group development is:

A. forming.

B. storming.

C. adjourning.

D. performing.

Question 17

Developmental activities to improve diversity management include:

A. diversity learning labs.

B. apprenticeships.

C. senior mentoring.

D. all of the above.

Question 18

A diverse team may be able to find better solutions because of:

A. the homogeneity of personality types.

B. similar mindset.

C. divergent thinking processes.

D. similarity in conceptualizing problems.

Question 19

A challenge presented to HR managers and companies by diversity programs is that:

A. white males may view a program as a threat to their own opportunities for advancement.

B. the perception of special treatment may undermine the formal procedures, policies, and enforcement mechanisms of the diversity program.

C. women and minorities in positions of authority may not receive as much respect from their subordinates and colleagues as do white men.

D. all of the above.

Question 20

Which of the following is an example of gender differences in communication as presented by Deborah Tannen?

A. People tend to judge men for what they say and do while women are often judged by how they look and dress

B. Men tend to engage in rapport talk while women engage in report talk

C. Women tend to be direct when making requests and males tend to be more indirect

D. Men have a greater information focus while women have more of an image focus

Question 21

Which of the following is a characteristic of someone with a high need for achievement as described by David McClelland?

A. The need to accomplish things

B. Desire to be liked by others

C. Desire to influence or control others

D. Desire to establish close interpersonal relationships

Question 22

The approach to leadership that attempts to identify what good leaders do is the __________ approach.

A. behavioral

B. trait

C. situational

D. production-centered

Question 23

Which of the following is an attribute of emotional intelligence?

A. Self-awareness

B. Impulse control

C. Empathy

D. All of the above

Question 24

Which reinforcement technique is Jennifer using if she refrains from laughing at Matt's jokes when they have important matters to discuss?

A. Positive reinforcement

B. Negative reinforcement

C. Extinction

D. Punishment

Question 25

Which reinforcement technique is Jim using if he docks Mary's pay when she comes in late to work?

A. Positive reinforcement

B. Negative reinforcement

C. Extinction

D. Punishment

Question 26

The _____________ approach to understanding leadership attempts to find a personality profile that distinguishes leaders from non-leaders.

A. behavioral

B. trait

C. situational

D. production-centered

Question 27

Which of the following is TRUE concerning leaders and managers?

A. All managers are leaders; all leaders are not managers

B. Not all leaders are managers; not all managers are leaders

C. All managers are leaders; all leaders are managers

D. Not all leaders are managers; all managers are leaders

Question 28

Which reinforcement technique is Matt using if he praises his subordinate for a job well done?

A. Positive reinforcement

B. Negative reinforcement

C. Extinction

D. Punishment

Question 29

The view that having the strength to act in a particular way depends on people's beliefs that their actions will produce outcomes they find valuable and attractive is the basis of __________ theory.

A. equity

B. attribution

C. expectancy

D. path-goal

Question 30

Jason avoids making decisions. As a result, his employees have low satisfaction levels and low performance levels. Which leadership style is Jason using?

A. Democratic

B. Autocratic

C. Laissez-faire

D. Country club

Question 31

Which theory reminds managers that providing additional rewards to meet a need will motivate people only if the need has not already been satisfied?

A. McClelland's Need theory

B. Attribution theory

C. Maslow's Hierarchy of Needs

D. Reinforcement theory

Question 32

Alderfer's __________ needs are aligned with Maslow's physiological and safety needs.

A. existence

B. relatedness

C. achievement

D. growth

Question 33

Which is NOT one of the major traditional approaches to understanding leadership?

A. Production-centered leadership

B. Trait approach

C. Behavioral approach

D. Situational approach

Question 34

The two dimensions of leadership studied in the Ohio State research were:

A. consideration and initiating structure.

B. production-oriented and employee-oriented behaviors.

C. concern for production and concern for people.

D. team management and country club management.

Question 35

An approach to goal setting that allows the firm to implement overall organizational objectives by breaking them down into specific objectives assigned to different units and individuals in the firm in a cascading fashion is referred to as:

A. reinforcement theory.

B. path-goal theory.

C. MBO.

D. attribution theory.

Question 36

The Ohio State University and the University of Michigan studies took the ___________ approach to understanding leadership.

A. behavioral (This answer is incorrect)

B. trait

C. situational

D. managerial grid

Question 37

Hackman and Oldham suggest that the critical psychological states that affect personal and work-related outcomes are more likely to be present when jobs are designed so that employees:

A. utilize a variety of skills.

B. are responsible for completion of a whole, identifiable piece of work.

C. enjoy autonomy and discretion in decision making.

D. all of the above.

Question 38

Which of the following is NOT a linkage in expectancy theory?

A. Effort-performance

B. Performance-outcome

C. Cognitive dissonance

D. Valences

Question 39

According to Herzberg, a raise is a(n):

A. motivator.

B. intrinsic reward.

C. hygiene.

D. reinforcer.

Question 40

Which reinforcement technique is Deanna using if she complains about Jeff's lack of work effort and stops only when he picks up the pace?

A. Positive reinforcement

B. Negative reinforcement

C. Extinction

D. Punishment

C15 Week 3 Threaded Discussion

Think of a decision in which you used an optimizing criterion for selecting the best decision alternative, and another decision in which you used a satisficing criterion. What factors influenced you to optimize instead of satisfice? Which ones affected your choice to satisfice instead of optimize?

C15 Online Exam 5_08 Score 97.5 percent

Question 1 of 402.5 Points

A centralized planning process:

A. should be replaced with a decentralized process in large corporations to ensure buy-in.

B. can help managers understand how actions in one area have consequences for other units.

C. focuses attention on different time horizons.

D. ensures adequate assessment of external forces.

Question 2 of 402.5 Points

Which of the following statements is TRUE of globalization?

A. Firms are becoming less dependent on foreign markets for raw materials

B. It is difficult to define what is "domestic" and what is "foreign"

C. Borderless strategic alliances are less common with more fierce international competition today

D. Firms are becoming less dependent on foreign markets for the sale of products and services

Question 3 of 402.5 Points

Separating the plan generators from the plan implementers often leads to:

A. a more effective implementation.

B. the development of plans that lower level managers begrudgingly try to implement.

C. ensuring the wisdom and experience of those managers higher in the organization are included in the plan.

D. all of the above.

Question 4 of 402.5 Points

What are the three types of actions normally planned after objectives have been established?

A. Strategic, divisional, and departmental

B. Strategic, tactical, and operational

C. Operational, departmental, and executive

D. Departmental, strategic, and mid-level

Question 5 of 402.5 Points

In keeping planning a continuous process that is attuned to changes in both the internal and external environment, firms should consider all of the following EXCEPT:

A. the use of two-way feedback between managers and employees in the performance appraisal process.

B. scheduled retreats of key managers and employees.

C. carefully analyzing circumstances and avoiding "seat of the pants" crisis management.

D. the creation of standing cross-functional committees.

Question 6 of 402.5 Points

The performance targets set during the planning cycle are:

A. goals.

B. procedures.

C. budgets.

D. objectives.

Question 7 of 402.5 Points

When the Justice Department sued Microsoft for a high-tech monopoly, which component of the external environment was being addressed?

A. Demographic trends

B. Political/legal forces

C. Economic trends

D. Socio-cultural conditions

Question 8 of 402.5 Points

Which of the following is NOT considered a benefit of planning?

A. Planning requires managers to assess the external environment to better respond to challenges

B. An effective planning process provides an opportunity to separate the planners from the implementers

C. The planning goals give organizational members a sense of direction and purpose

D. Planning may help the firm reduce uncertainty by forcing managers to think long term

Question 9 of 402.5 Points

A firm's strategic plan to create and manage a mix of businesses owned by the firm is a:

A. BCG Matrix.

B. diversification strategy.

C. business-unit strategy.

D. functional-unit strategy.

Question 10 of 402.5 Points

When Best Buy and Circuit City evaluated the impact of Walmart's move to offer product warranties at half the price, they were engaging in which component of external analysis?

A. Assessing

B. Scanning

C. Monitoring

D. Forecasting

Question 11 of 402.5 Points

When the Acme Company anticipates what may happen in the future by planning four different views of the future and then spells out what to do in each of these future views, they are using:

A. escalation of commitment.

B. contingency planning.

C. a control system.

D. opportunistic planning.

Question 12 of 402.5 Points

Which of the following is NOT one of the five lessons companies can apply to plan for the worst?

A. Create alternative scenarios

B. Be prepared for the unimaginable

C. Try to estimate probabilities

D. Try to avoid thinking the worst

Question 13 of 402.5 Points

Which of the following is NOT true of the SWOT analysis?

A. SWOT stands for strengths, weaknesses, opportunities, and threats

B. Strengths and weaknesses are found in the internal analysis of the firm

C. The SWOT analysis tells the firm what strategies to pursue

D. The objective is to analyze factors from both inside and outside the organization that may influence success

Question 14 of 402.5 Points

The firm's overall plan concerning the number of businesses it holds, the variety of markets or industries it serves, and the distribution of resources among those businesses is referred to as the ____________ strategy.

A. diversification

B. functional

C. corporate-level

D. business-level

Question 15 of 402.5 Points

What is the planning step that shows the intended actions that will be carried out?

A. Objectives

B. Actions

C. Resources

D. Implementation

Question 16 of 402.5 Points

Observing environmental changes on a continuous basis to determine whether a clear trend is emerging is:

A. assessing.

B. scanning.

C. monitoring.

D. forecasting.

Question 17 of 402.5 Points

Pepsi lost the "war" against Coke because Pepsi failed to:

A. balance its long-term objectives with short-term goals.

B. encourage worker participation in the planning process.

C. assess its external environment.

D. define its priorities.

Question 18 of 402.5 Points

Planning that identifies different views of the future and spells out what to do in each session is referred to as:

A. escalation of commitment.

B. contingency planning.

C. a control system.

D. formal planning.

Question 19 of 402.5 Points

Opportunistic planning:

A. is a system designed to identify objectives and to structure the major tasks of the organization to accomplish them.

B. is derailed by unexpected events.

C. involves programmatic actions triggered by unforeseen circumstances.

D. seldom has discretionary resources.

Question 20 of 402.5 Points

Effective planning improves a company's control systems by:

A. making assumptions explicit.

B. making it possible to compare target versus actual results and take corrective action on gaps to modify future activities.

C. developing "what if" scenarios.

D. ensuring adequate resources are available.

Question 21 of 402.5 Points

_________ workers are not considered a protected class under discrimination legislation.

A. Women

B. Asian American

C. Native American

D. Young

Question 22 of 402.5 Points

Which of the following statements is TRUE about the strategic factors impacting the choice of organization design?

A. As organization size increases, work specialization decreases

B. Large organizations need more coordinating mechanisms than small ones

C. Centralized structures are used in turbulent environments

D. Organizations that use digital technology tend to be structured on a centralized basis

Question 23 of 402.5 Points

__________ companies can coordinate activities in a consistent way across diverse departments of an organization.

A. Decentralized

B. Centralized

C. Formal

D. Divisional

Question 24 of 402.5 Points

Organizational communication patterns operate:

A. downward.

B. upward.

C. horizontally.

D. all of the above.

Question 25 of 402.5 Points

The first step in HRP is:

A. conducting a skills inventory. (This is incorrect)

B. determining product demand.

C. forecasting labor demand.

D. forecasting labor supply.

Question 26 of 402.5 Points

Which of the following is NOT one of the basic organization designs?

A. Mechanistic

B. Matrix

C. Boundaryless

D. Organic

Question 27 of 402.5 Points

Affirmative action:

A. aims to accomplish the goal of fair employment by urging employers to make a conscious effort to hire members from protected classes.

B. aims to ensure that employment decisions are not made based on demographic characteristics such as race, sex, or age.

C. does not hurt people who are not members of a protected class.

D. has yet to be addressed in Supreme Court decisions.

Question 28 of 402.5 Points

A large span of control works best when there are:

A. routine tasks.

B. highly trained subordinates.

C. similar jobs with comparable performance measures.

D. all of the above.

Question 29 of 402.5 Points

Which organization design is based on the classical perspective of management?

A. Mechanistic

B. Matrix

C. Boundaryless

D. Organic

Question 30 of 402.5 Points

When the Acme Company sends a company-wide email to announce an acquisition, they are using:

A. noise.

B. decoding.

C. two-way communication.

D. one-way communication.

Question 31 of 402.5 Points

When managers must work with managers of other units or with customers outside of their organization, they have been given __________ without equal levels of __________.

A. authority; responsibility

B. accountability; responsibility

C. responsibility; authority

D. responsibility; accountability

Question 32 of 402.5 Points

Managers who assist others in achieving bottom-line results, but don't contribute directly to the outcomes, might include which of the following?

A. Accounting managers

B. Legal department managers

C. Human resource managers

D. All of the above

Question 33 of 402.5 Points

The basis for dividing work into specific jobs and tasks and assigning those jobs into units such as departments is known as:

A. unity of command.

B. responsibility.

C. the horizontal dimension.

D. the vertical dimension.

Question 34 of 402.5 Points

Which of the following is TRUE of workforce diversity?

A. The US workforce is becoming less diverse

B. In large urban centers, the workforce is often 50% to 75% non-white

C. The workforce includes a smaller proportion of disabled employees

D. The workforce is becoming younger on average

Question 35 of 402.5 Points

A labor contract specifies:

A. pay schedules.

B. fringe benefits.

C. cost of living adjustment.

D. all of the above.

Question 36 of 402.5 Points

A management role used to facilitate communications between two or more departments is referred to as the role of:

A. liaison.

B. staff manager.

C. line manager.

D. brand manager.

Question 37 of 402.5 Points

Which organization design places an emphasis on teams that also may cross organization lines and relies on vertical and horizontal collaboration?

A. Mechanistic

B. Matrix

C. Boundaryless

D. Organic

Question 38 of 402.5 Points

Organizing is reflected in:

A. the organization's division of labor that forms jobs and departments.

B. formal lines of authority.

C. the mechanisms used for coordinating diverse jobs and roles in the organization.

D. all of the above.

Question 39 of 402.5 Points

A(n. __________ manager coordinates work on scientific, aerospace, or construction projects.

A. integrating

B. project

C. product

D. brand

Question 40 of 402.5 Points

Small spans of control:

A. are usually associated with flatter organizational structures.

B. may yield tall vertical structures that have too many levels of management separating front-line employees from top executives.

C. mean more responsibility is pushed to lower levels.

D. are generally seen in well-managed companies such as General Electric and NuCor.

C15 Online Exam 3_05 .docxScore 100 percent

Question 1

Problems that involve technical or specialized knowledge are best solved:

A. by the group.

B. alone by the decision maker.

C. by the decision maker after consulting with the group.

D. by the devil's advocate.

Question 2

When Jason transfers decision-making authority to a team reporting to him, he is choosing to:

A. displace goals.

B. delegate.

C. be proactive.

D. logroll.

Question 3

A technical decision of which machine should replace current machinery would most likely require __________ quality and __________ acceptance.

A. high; high

B. low; low

C. high; low

D. low; high

Question 4

__________ involves selecting the first alternative solution that meets a minimum criterion while __________ involves selecting the best alternative from among multiple criteria.

A. Optimizing; high acceptance

B. Optimizing; satisficing

C. Satisficing; optimizing

D. Satisficing; high acceptance

Question 5

Which of the following is an effective time management practice?

A. Make a daily to-do list

B. Schedule difficult and challenging activities when you are at your highest level of energy and alertness

C. Say no to nonessential tasks

D. All of the above

Question 6

The __________ style is used by those decision makers who base the decision on a rational and objective analysis of data gathered from different sources to make the best possible decision from the information that is available.

A. directive

B. behavioral

C. conceptual

D. analytical

Question 7

Which decision-making technique does not allow critical and judgmental reactions to ideas from group members?

A. The nominal group technique

B. Brainstorming

C. Storyboarding

D. The Delphi technique

Question 8

Delegation may lead to higher-quality decisions that result in greater customer satisfaction since:

A. lower level employees are closer to customers and more aware of their needs.

B. customers relate better to lower level employees.

C. higher level managers tend to use too much intuition when deciding customer preferences.

D. all of the above.

Question 9

What is the first step in effective delegation?

A. Be sure you communicate clearly when assigning the task

B. Match the desired task with the most appropriate employee

C. Determine what you want done

D. Hold the employee responsible for the work and any difficulties that may emerge

Question 10

The first stage of decision making is:

A. generating alternative solutions.

B. choosing the best alternative.

C. evaluating the results.

D. identifying and diagnosing the problem.

Question 11

When a manufacturer plans annual labor costs based on the labor union contract that has locked in employee wage rates for the year, the decision is made under a condition of:

A. certainty.

B. uncertainty.

C. risk.

D. conflict.

Question 12

The tendency for decision makers to be overconfident in their ability to control activities and events is known as:

A. escalation of commitment.

B. the illusion of control.

C. intuition.

D. groupthink.

Question 13

The refusal to abandon a choice from an earlier decision even when it is no longer appropriate is called:

A. escalation of commitment.

B. the illusion of control.

C. intuition.

D. groupthink.

Question 14

Identifying a problem and matching it with established routines and procedures for resolving it is a(n) ____________ decision.

A. tactical

B. programmed

C. operational

D. nonprogrammed

Question 15

Which of the following is NOT one of the assumptions of rational decision making?

A. The problem is clear and unambiguous

B. All the alternatives and their consequences are not known

C. There are no time and cost constraints affecting the decision

D. The decision solution will maximize the economic pay off

Question 16

When John draws on well-developed procedures in his job of grocery store inventory clerk to determine which products to stock first, he is making a(n) _____________ decision.

A. tactical

B. programmed

C. operational

D. nonprogrammed

Question 17

When television network executives continued the Seinfeld sitcom after poor ratings in the first two seasons, they were making the decision under a condition of:

A. certainty.

B. uncertainty.

C. risk.

D. conflict.

Question 18

When the availability of each alternative and its outcomes are associated with probability estimates, decisions are being made under a condition of:

A. certainty.

B. uncertainty.

C. risk.

D. conflict.

Question 19

Which of the following may help make the implementation phase more successful?

A. Providing needed resources

B. Developing communication systems that enable management to know if the decision alternative is meeting its planned objective

C. Exercising leadership to persuade others to move the implementation forward

D. All of the above

Question 20

Organization politics can limit rational decision making by:

A. controlling resources.

B. influencing policy.

C. favoring the solution that sustains the power of the dominant group.

D. all of the above.

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