Question 1 (5 points)
Which of the following is INVALID?
Question 1 options:
| When assessing a document's usability, you should consider ethical and legal concerns. |
| Calculating the final costs of a document is not a technical communicator's concern. |
| Web pages are useful for linking different levels of information. |
| Determining all the needs of a large and diverse audience requires a careful, systematic approach. |
A usable document is:
Question 2 options:
| tailored to its audience. |
| easy to navigate. |
| dependable. |
| All of the above. |
When trying to make sense of information, people should never:
Question 3 options:
| determine which information is relevant. |
| ask with whom the information should be shared. |
| let the data speak for itself. |
| verify the accuracy of the source. |
An example of an ethical abuse in technical communication is:
Question 4 options:
| drawing conclusions. |
| plagiarizing. |
| synopsizing information. |
| evaluating primary source validity. |
Effective strategies for persuasion include all of the following EXCEPT:
Question 5 options:
| standing firm when your message is rejected. |
| allowing for give-and-take. |
| asking for what your audience will consider reasonable. |
| recognizing constraints. |
An audience expects evidence that is:
Question 6 options:
| credible. |
| verifiable. |
| new. |
| All of the above. |
Which of the following is INACCURATE?
Question 7 options:
| Ethnical decisions are always "black and white." |
| Plagiarism and copyright infringement issues are not one and the same. |
| "Groupthink" is a potential problem in organizational decision making. |
| Using upbeat images to downplay the negative messages of written text may be persuasive, but it is unethical. |
Reasonable criteria for ethical judgment include all of the following EXCEPT:
Question 8 options:
| obligations. |
| hidden agendas. |
| ideals. |
| consequences. |
Approximately what percentage of managers feel pressure to compromise ethics for company goals?
Question 9 options:
| 30% |
| 50% |
| 70% |
| 90% |
Which of the following statements is LEAST accurate?
Question 10 options:
| Technical communication helps us interact with technology in our daily lives. |
| Technical communication should focus on the writer's thoughts and feelings. |
| Technical communication helps advance workplace goals. |
| Technical communication helps specialists solve complex problems. |
An effective technical communicator does all of the following EXCEPT:
Question 11 options:
| works well as part of a team. |
| dumbs down the document's content. |
| anticipates readers' questions. |
| considers global audiences as needed. |
Which statement below is LEAST accurate? possibly plagiarize each other's work.
Question 12 options:
| Because the company owns all the documents produced, employees cannot |
| Charts and other visuals can be distorted to create a more positive outcome. |
| Withholding information is equally as unethical as fabricating information. |
| The pressure to look the other way can lead to misuse of texts or data. |
Documents that focus on what people need to learn, do, or decide are:
Question 13 options:
| business-centered. |
| organization-centered. |
| culture-centered. |
| reader-centered. |
A claim can be a statement that:
Question 14 options:
| acknowledges facts. |
| interprets facts. |
| asks for direct action. |
| All of the above. |
When others offer an opposing view, try to:
Question 15 options:
| see the issue their way. |
| rephrase their position in your own words. |
| explore possible compromises they might accept. |
| All of the above |
Semi-technical audiences consist of:
Question 16 options:
| informed persons as well as experts. |
| informed persons who are not experts. |
| laypersons. |
| laypersons and informed persons. |
The North American business culture prefers:
Question 17 options:
| indirect answers. |
| ambiguous messages. |
| plain talk. |
| interpretations left to the reader. |
Technical communication seeks to:
Question 18 options:
| anticipate and answer questions. |
| help people perform a task. |
| persuade people to do something. |
| All of the above. |
When preparing a technical document, do all of the following EXCEPT:
Question 19 options:
| give candid feedback if warranted. |
| exaggerate information. |
| respect rights to privacy. |
| inform of consequences or risks. |
When preparing an argument:
Question 20 options:
| adopt an extreme persona. |
| cast the opponent in a negative light. |
| identify values, goals, or experiences you share with the audience. |
| avoid conceding any points. |
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