Question 1
The type of team that has the greatest potential for misunderstandings to occur is the _______ team.
A. project
B. self-managed
C. parallel
D. virtual
Question 2
Trust can be created by:
A. communicating openly.
B. sharing credit with others.
C. reciprocating help from teammates.
D. all of the above.
Question 3
Announcing a diversity program without corporate support:
A. holds managers accountable for diversity.
B. sends the message the company is simply going through the motions.
C. encourages diversity networks.
D. suggests that executives have empowered line managers to take the lead in diversity management.
Question 4
To learn to work with a diverse workforce, individual employees should:
A. show respect for others no matter how different they are from you.
B. go out of your way to work with people who are different from you.
C. avoid being overly sensitive to perceived slights by other employees who are different from you.
D. all of the above.
Question 5
Which of the following is a characteristic of a team?
A. Shared leadership roles
B. Variable input from members solicited by the group leader
C. Individual work assignments
D. All of the above
Question 6
The relationship-building role includes:
A. asking questions.
B. providing good clarification.
C. providing facts and data.
D. exuding enthusiasm to motivate others.
Question 7
Accountability tools used by companies to ensure the implementation of diversity strategies include all of the following EXCEPT:
A. 360-degree feedback.
B. employee surveys.
C. diversity training.
D. self-evaluations.
Question 8
An important role for team leaders in the storming stage of development is:
A. establishing ground rules.
B. identifying the purpose of the team.
C. defusing the negative aspects of conflict to achieve harmony and cohesion.
D. capturing the synergies between individuals with complementary skills.
Question 9
An effective team:
A. does not enforce violations of norms with sanctions.
B. operates with low levels of cohesiveness.
C. exhibits independence among team members.
D. trusts one another.
Question 10
According to one report, a new wave of race discrimination cases focuses on African Americans who feel they are being passed over for:
A. disabled Americans.
B. Hispanics.
C. White Americans.
D. Asian Americans.
Question 11
Social loafing takes place because individuals:
A. empower team members to hire high performers.
B. can hide behind the collective effort of the team.
C. conform and want to be treated like everybody else on the team.
D. are supportive of the team goals.
Question 12
The task-facilitating role includes:
A. using humor to put others at ease.
B. recognizing the members' contributions.
C. providing facts and data.
D. exuding enthusiasm to motivate others.
Question 13
Lower-level managers and employees are likely to take diversity seriously if senior executives are:
A. giving diversity management a high priority.
B. taking an active role in diversity management.
C. attending multiple meetings on diversity issues.
D. all of the above.
Question 14
Which is NOT one of the stages of team development?
A. Forming
B. Dorming
C. Storming
D. Adjourning
Question 15
A belief among majority-group employees that their way of doing things, their values, and their norms are inherently superior to those of other groups is referred to as:
A. ethnocentrism.
B. a monoculture.
C. segmented communication channels.
D. a glass ceiling.
Question 16
The final stage of group development is:
A. forming.
B. storming.
C. adjourning.
D. performing.
Question 17
Developmental activities to improve diversity management include:
A. diversity learning labs.
B. apprenticeships.
C. senior mentoring.
D. all of the above.
Question 18
A diverse team may be able to find better solutions because of:
A. the homogeneity of personality types.
B. similar mindset.
C. divergent thinking processes.
D. similarity in conceptualizing problems.
Question 19
A challenge presented to HR managers and companies by diversity programs is that:
A. white males may view a program as a threat to their own opportunities for advancement.
B. the perception of special treatment may undermine the formal procedures, policies, and enforcement mechanisms of the diversity program.
C. women and minorities in positions of authority may not receive as much respect from their subordinates and colleagues as do white men.
D. all of the above.
Question 20
Which of the following is an example of gender differences in communication as presented by Deborah Tannen?
A. People tend to judge men for what they say and do while women are often judged by how they look and dress
B. Men tend to engage in rapport talk while women engage in report talk
C. Women tend to be direct when making requests and males tend to be more indirect
D. Men have a greater information focus while women have more of an image focus
Question 21
Which of the following is a characteristic of someone with a high need for achievement as described by David McClelland?
A. The need to accomplish things
B. Desire to be liked by others
C. Desire to influence or control others
D. Desire to establish close interpersonal relationships
Question 22
The approach to leadership that attempts to identify what good leaders do is the __________ approach.
A. behavioral
B. trait
C. situational
D. production-centered
Question 23
Which of the following is an attribute of emotional intelligence?
A. Self-awareness
B. Impulse control
C. Empathy
D. All of the above
Question 24
Which reinforcement technique is Jennifer using if she refrains from laughing at Matt's jokes when they have important matters to discuss?
A. Positive reinforcement
B. Negative reinforcement
C. Extinction
D. Punishment
Question 25
Which reinforcement technique is Jim using if he docks Mary's pay when she comes in late to work?
A. Positive reinforcement
B. Negative reinforcement
C. Extinction
D. Punishment
Question 26
The _____________ approach to understanding leadership attempts to find a personality profile that distinguishes leaders from non-leaders.
A. behavioral
B. trait
C. situational
D. production-centered
Question 27
Which of the following is TRUE concerning leaders and managers?
A. All managers are leaders; all leaders are not managers
B. Not all leaders are managers; not all managers are leaders
C. All managers are leaders; all leaders are managers
D. Not all leaders are managers; all managers are leaders
Question 28
Which reinforcement technique is Matt using if he praises his subordinate for a job well done?
A. Positive reinforcement
B. Negative reinforcement
C. Extinction
D. Punishment
Question 29
The view that having the strength to act in a particular way depends on people's beliefs that their actions will produce outcomes they find valuable and attractive is the basis of __________ theory.
A. equity
B. attribution
C. expectancy
D. path-goal
Question 30
Jason avoids making decisions. As a result, his employees have low satisfaction levels and low performance levels. Which leadership style is Jason using?
A. Democratic
B. Autocratic
C. Laissez-faire
D. Country club
Question 31
Which theory reminds managers that providing additional rewards to meet a need will motivate people only if the need has not already been satisfied?
A. McClelland's Need theory
B. Attribution theory
C. Maslow's Hierarchy of Needs
D. Reinforcement theory
Question 32
Alderfer's __________ needs are aligned with Maslow's physiological and safety needs.
A. existence
B. relatedness
C. achievement
D. growth
Question 33
Which is NOT one of the major traditional approaches to understanding leadership?
A. Production-centered leadership
B. Trait approach
C. Behavioral approach
D. Situational approach
Question 34
The two dimensions of leadership studied in the Ohio State research were:
A. consideration and initiating structure.
B. production-oriented and employee-oriented behaviors.
C. concern for production and concern for people.
D. team management and country club management.
Question 35
An approach to goal setting that allows the firm to implement overall organizational objectives by breaking them down into specific objectives assigned to different units and individuals in the firm in a cascading fashion is referred to as:
A. reinforcement theory.
B. path-goal theory.
C. MBO.
D. attribution theory.
Question 36
The Ohio State University and the University of Michigan studies took the ___________ approach to understanding leadership.
A. behavioral (This answer is incorrect)
B. trait
C. situational
D. managerial grid
Question 37
Hackman and Oldham suggest that the critical psychological states that affect personal and work-related outcomes are more likely to be present when jobs are designed so that employees:
A. utilize a variety of skills.
B. are responsible for completion of a whole, identifiable piece of work.
C. enjoy autonomy and discretion in decision making.
D. all of the above.
Question 38
Which of the following is NOT a linkage in expectancy theory?
A. Effort-performance
B. Performance-outcome
C. Cognitive dissonance
D. Valences
Question 39
According to Herzberg, a raise is a(n):
A. motivator.
B. intrinsic reward.
C. hygiene.
D. reinforcer.
Question 40
Which reinforcement technique is Deanna using if she complains about Jeff's lack of work effort and stops only when he picks up the pace?
A. Positive reinforcement
B. Negative reinforcement
C. Extinction
D. Punishment
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