Question 1
Problems that involve technical or specialized knowledge are best solved:
A. by the group.
B. alone by the decision maker.
C. by the decision maker after consulting with the group.
D. by the devil's advocate.
Question 2
When Jason transfers decision-making authority to a team reporting to him, he is choosing to:
A. displace goals.
B. delegate.
C. be proactive.
D. logroll.
Question 3
A technical decision of which machine should replace current machinery would most likely require __________ quality and __________ acceptance.
A. high; high
B. low; low
C. high; low
D. low; high
Question 4
__________ involves selecting the first alternative solution that meets a minimum criterion while __________ involves selecting the best alternative from among multiple criteria.
A. Optimizing; high acceptance
B. Optimizing; satisficing
C. Satisficing; optimizing
D. Satisficing; high acceptance
Question 5
Which of the following is an effective time management practice?
A. Make a daily to-do list
B. Schedule difficult and challenging activities when you are at your highest level of energy and alertness
C. Say no to nonessential tasks
D. All of the above
Question 6
The __________ style is used by those decision makers who base the decision on a rational and objective analysis of data gathered from different sources to make the best possible decision from the information that is available.
A. directive
B. behavioral
C. conceptual
D. analytical
Question 7
Which decision-making technique does not allow critical and judgmental reactions to ideas from group members?
A. The nominal group technique
B. Brainstorming
C. Storyboarding
D. The Delphi technique
Question 8
Delegation may lead to higher-quality decisions that result in greater customer satisfaction since:
A. lower level employees are closer to customers and more aware of their needs.
B. customers relate better to lower level employees.
C. higher level managers tend to use too much intuition when deciding customer preferences.
D. all of the above.
Question 9
What is the first step in effective delegation?
A. Be sure you communicate clearly when assigning the task
B. Match the desired task with the most appropriate employee
C. Determine what you want done
D. Hold the employee responsible for the work and any difficulties that may emerge
Question 10
The first stage of decision making is:
A. generating alternative solutions.
B. choosing the best alternative.
C. evaluating the results.
D. identifying and diagnosing the problem.
Question 11
When a manufacturer plans annual labor costs based on the labor union contract that has locked in employee wage rates for the year, the decision is made under a condition of:
A. certainty.
B. uncertainty.
C. risk.
D. conflict.
Question 12
The tendency for decision makers to be overconfident in their ability to control activities and events is known as:
A. escalation of commitment.
B. the illusion of control.
C. intuition.
D. groupthink.
Question 13
The refusal to abandon a choice from an earlier decision even when it is no longer appropriate is called:
A. escalation of commitment.
B. the illusion of control.
C. intuition.
D. groupthink.
Question 14
Identifying a problem and matching it with established routines and procedures for resolving it is a(n) ____________ decision.
A. tactical
B. programmed
C. operational
D. nonprogrammed
Question 15
Which of the following is NOT one of the assumptions of rational decision making?
A. The problem is clear and unambiguous
B. All the alternatives and their consequences are not known
C. There are no time and cost constraints affecting the decision
D. The decision solution will maximize the economic pay off
Question 16
When John draws on well-developed procedures in his job of grocery store inventory clerk to determine which products to stock first, he is making a(n) _____________ decision.
A. tactical
B. programmed
C. operational
D. nonprogrammed
Question 17
When television network executives continued the Seinfeld sitcom after poor ratings in the first two seasons, they were making the decision under a condition of:
A. certainty.
B. uncertainty.
C. risk.
D. conflict.
Question 18
When the availability of each alternative and its outcomes are associated with probability estimates, decisions are being made under a condition of:
A. certainty.
B. uncertainty.
C. risk.
D. conflict.
Question 19
Which of the following may help make the implementation phase more successful?
A. Providing needed resources
B. Developing communication systems that enable management to know if the decision alternative is meeting its planned objective
C. Exercising leadership to persuade others to move the implementation forward
D. All of the above
Question 20
Organization politics can limit rational decision making by:
A. controlling resources.
B. influencing policy.
C. favoring the solution that sustains the power of the dominant group.
D. all of the above.
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