Hospitality Experience Chart
During week of this class, you are asked to participate in two hospitality experiences. Using the chart below, explain the experiences and evaluate them based on the qualities presented in the class content. Evaluate the various components by explaining how your experiences illustrate your understanding of each concept. In addition, you are required to add three additional characteristics to the chart that you feel were important to your experiences. Use information provided in your readings and research to complete the additional characteristics.
Experience Characteristic
Description of establishment and experience
(Who, When, Where, and Why?)
Intangibility
Perishability
Inseparability
Friendliness of staff
Responsiveness of staff
Professionalism of staff
Most memorable "moment of truth"
Cleanliness of establishment
Condition of establishment
Guest loyalty: Would you return? And why or why not?
During week of this class, you are asked to participate in two hospitality experiences. Using the chart below, explain the experiences and evaluate them based on the qualities presented in the class content. Evaluate the various components by explaining how your experiences illustrate your understanding of each concept. In addition, you are required to add three additional characteristics to the chart that you feel were important to your experiences. Use information provided in your readings and research to complete the additional characteristics.
Experience Characteristic
Description of establishment and experience
(Who, When, Where, and Why?)
Intangibility
Perishability
Inseparability
Friendliness of staff
Responsiveness of staff
Professionalism of staff
Most memorable "moment of truth"
Cleanliness of establishment
Condition of establishment
Guest loyalty: Would you return? And why or why not?
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