BU350 Quiz 4 SCORE 100 PERCENT

Question 1

4 / 4 points

Which of the following is the most likely reason why employers should employ older workers?

Question options:

A) 

They adjust to new technology promptly.

B) 

Older workers have extensive work experience.

C) 

Older workers are flexible and learn quickly.

D) 

They have shorter tenures and hence lower pension benefits than younger workers.

E) 

The rates of unavoidable absences are lower than those of younger workers.

Question 2

4 / 4 points

Most training is directed at upgrading and improving an employee's ________ skills.

Question options:

A) 

financial

B) 

technical

C) 

problem-solving

D) 

interpersonal

E) 

social

Question 3

4 / 4 points

As a result of changing technology and unstable environment, your company is planning to undertake restructuring of the business. The employees in your company are worried about this upcoming change and many of them are anxious due to a fear that they will lose their jobs as a result of this change. But that is not the case. The company only wants to restructure its business units, and it is not planning to cut down on jobs. In such a situation, which of the following techniques is most likely to be used by your company to deal with the employees' resistance to change?

Question options:

A) 

implementing changes fairly

B) 

education and communication

C) 

participation

D) 

manipulation and cooptation

E) 

coercion

Question 4

4 / 4 points

April's colleague Nathan has consistently pestered her to go out on a date with him. Though she has refused his offer several times, he keeps persisting. She found an envelope on her desk from Nathan with inappropriate pictures and cartoons, which left her infuriated. She now intends to go discuss the matter with the human resource department of her company. Which of the following forms of discrimination is April most likely to cite?

Question options:

A) 

sexual harassment

B) 

cyberstalking

C) 

mobbing

D) 

exclusion

E) 

electronic harassment

Question 5

4 / 4 points

Selective information processing is a major source of resistance to change. It indicates that ________.

Question options:

A) 

changes in organizational patterns may threaten the expertise of specialized groups so these groups tend to resist change

B) 

individuals hear what they want to hear and they ignore information that challenges the world they've created

C) 

limited changes in subsystems tend to be nullified by the larger system

D) 

groups in the organization that control sizable resources often resist change

E) 

even if individuals want to change their behavior, group norms may act as a constraint

Question 6

4 / 4 points

________ are persons who act as catalysts and assume the responsibility for managing refinement activities.

Question options:

A) 

Early adopters

B) 

Free riders

C) 

Laggards

D) 

Change agents

E) 

Whistle-blowers

Question 7

4 / 4 points

The application of direct threats or force upon resisters is called ________.

Question options:

A) 

negotiation

B) 

cooptation

C) 

manipulation

D) 

coercion

E) 

arbitration

Question 8

4 / 4 points

Organizations are increasingly adjusting their processes and positioning their products as environment friendly and sustainable in order to increase their appeal to consumers. This is a response to changes in ________.

Question options:

A) 

demographic trends

B) 

social trends

C) 

cultural trends

D) 

legal requirements

E) 

nature of the workforce

Question 9

4 / 4 points

________ training involves employees helping each other out at the workplace in an unplanned and unstructured environment.

Question options:

A) 

Formal

B) 

Ethics

C) 

Interpersonal

D) 

Informal

E) 

Classroom

Question 10

4 / 4 points

Which of the following terms refers to the actions that actively damage the organization, including stealing, behaving aggressively toward co-workers, and being late or absent?

Question options:

A) 

citizenship

B) 

counterproductivity

C) 

task orientation

D) 

satisficing

E) 

groupthink

Question 11

4 / 4 points

Which of the following is an example of an individual source of resistance to change?

Question options:

A) 

limited focus of change

B) 

product orientation

C) 

fear of the unknown

D) 

structural inertia

E) 

employee orientation

Question 12

4 / 4 points

Companies in which of the following countries would emphasize formal performance evaluation systems more than informal systems?

Question options:

A) 

Argentina

B) 

United States

C) 

Chile

D) 

India

E) 

China

Question 13

4 / 4 points

Which of the following reactions from employees is preferable as a response to change?

Question options:

A) 

silence

B) 

apathy

C) 

resignation

D) 

open discussion

E) 

increase in the use of sick time

Question 14

4 / 4 points

The human resources department of Orbit Bank believes in being unbiased toward all employees and treating them fairly. They believe it is crucial that the company treat all their employees equally. However, Susan Daniels, an employee at the bank, recently filed a lawsuit against the company, claiming that she was discriminated against. Which of the following, if true, best justifies Susan's action?

Question options:

A) 

The company did not give her preferential treatment even though she was from the host country.

B) 

She was asked whether she was over eighteen during the first round in the interview process.

C) 

Her colleagues expressed their dissatisfaction over their pay and severance packages.

D) 

She had faced a similar situation of discrimination in her previous company.

E) 

She was not invited to regular Friday staff lunches with the guys.

Question 15

4 / 4 points

A paper sales company designs and offers a new method of purchasing and shipping commercial quantities of paper through its website. The company used to do its business through its sales representative. This is an example of a(n) ________ change.

Question options:

A) 

accidental

B) 

secondary

C) 

planned

D) 

cognitive

E) 

integrated

Question 16

4 / 4 points

You have just been appointed as director of your company's corporate training division. The CEO of your company has been displeased with your company's prior training programs, so you are tasked with rehauling the entire training division. You convene a meeting of all training division managers to decide on the types of training that the division will implement. One of your managers is a firm supporter of e-training programs for employees in your company's international offices. He touts the benefits of e-programs by stressing that ________.

Question options:

A) 

e-training approaches have been proven to result in higher levels of knowledge assimilation

B) 

e-training is highly flexible and employees can complete the training at their convenience

C) 

many employees find solitary learning to be highly motivating

D) 

online learners are less susceptible to distractions

E) 

e-programs are inexpensive to design and implement

Question 17

4 / 4 points

Gina Sanchez, an architect in California, is renovating an old school building and turning it into a retail and entertainment space. She must decide how the existing layout can be redesigned and modified to best suit the new uses. Which of the following dimensions of intelligence will most help Gina reimagine the existing building?

Question options:

A) 

haptic perception

B) 

spatial visualization

C) 

memory

D) 

inductive reasoning

E) 

deductive reasoning

Question 18

4 / 4 points

Marcel hates the annual review process he has to do for the employees in his department. Although he is fully aware of some of his employees' faults, he is reluctant to discuss them in person, and is only comfortable writing them in an unsigned report that his supervisor will review. Marcel's behavior demonstrates ________.

Question options:

A) 

provision of due process

B) 

inflated assessment of employee performance

C) 

organizational citizenship behavior

D) 

managerial sincerity

E) 

fear of confrontation

Question 19

4 / 4 points

Which of the following tactics for overcoming resistance to change is most likely to be beneficial when employees' fear and anxiety are high?

Question options:

A) 

manipulation

B) 

building support and commitment

C) 

participation

D) 

implementing changes fairly

E) 

coercion

Question 20

4 / 4 points

________, which may occur intentionally or unintentionally, refers to keeping certain people in a work place away from job opportunities, social events, discussions, or informal mentoring.

Question options:

A) 

Exclusion

B) 

Mockery

C) 

Stalking

D) 

Ragging

E) 

Bullying

Question 21

4 / 4 points

Who is likely to act as an impediment to change in an organization?

Question options:

A) 

A new employee

B) 

A participation manager who is slightly removed from the power structure.

C) 

A senior manager who has been with the organization for a long time.

D) 

A junior manager

E) 

A manipulation mid-level manager who has been on the job for just over a year.

Question 22

4 / 4 points

The approach to evaluation that uses feedback from those who have daily contact with an employee (everyone from mailroom personnel to customers to bosses to peers) is termed ________.

Question options:

A) 

critical incidents

B) 

360-degree evaluation

C) 

assessment center

D) 

multiperson comparisons

E) 

downward evaluation

Question 23

4 / 4 points

Which of the following best represents deep-level similarity?

Question options:

A) 

colleagues who both come from the same neighborhood in Alabama

B) 

employees who are college graduates with a degree in business management

C) 

employees who speak Spanish and share similar religious beliefs

D) 

employees who seek challenges in assignments and like to work collaboratively

E) 

employees in their mid-thirties with 10 years' work experience in the publishing industry

Question 24

4 / 4 points

Dunder Mifflin Inc. is considering implementing employee ethics training programs. Some members of senior management are opposed to these programs. Their opposition is most likely based on which of the following beliefs?

Question options:

A) 

Ethics training is very expensive.

B) 

Ethics change from country to country.

C) 

Individual value systems are fixed at an early age.

D) 

Integrity cannot be taught by example.

E) 

Ethics training does not help employees to recognize ethical dilemmas.

Question 25

4 / 4 points

Jeremy Samuels works in a police department in California. His job often requires him to observe clues that criminals leave behind. His job is to analyze these clues, which helps the department catch the criminal. Which of the following dimensions of intellectual ability does Samuels most likely have?

Question options:

A) 

spatial visualization

B) 

perceptual speed

C) 

extent flexibility

D) 

dynamic flexibility

E) 

number aptitude

 

                        

 

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