| Question 1 | 2.5 / 2.5 points |
A capabilities assessment _______ is an in-depth evaluation of an organization's capabilities.
Question options:
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| analysis | ||
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| profile | ||
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| formulation | ||
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| review | ||
| Question 2 | 2.5 / 2.5 points | ||
All of the following constitute support activities except:
Question options:
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| technological development. | ||
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| procurement. | ||
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| operations. | ||
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| human resource management. | ||
| Question 3 | 2.5 / 2.5 points | ||
An internal analysis involves an examination of the organization's:
Question options:
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| mission and vision. | ||
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| resources and capabilities. | ||
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| strategic objectives. | ||
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| functional and business strategies. | ||
| Question 4 | 2.5 / 2.5 points | ||
The key to using a(n) ________ audit is to determine how well or poorly organizational functions are being performed.
Question options:
|
| internal | ||
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| capabilities | ||
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| strategic | ||
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| functional | ||
| Question 5 | 2.5 / 2.5 points | ||
Core competencies cannot be a source of ________, but can contribute to the development of ________.
Question options:
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| organizational goals; competitive advantage | ||
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| dynamic capabilities; internal analysis. | ||
|
| competitive advantage; distinctive capabilities. | ||
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| distinctive capabilities; organizational goals | ||
| Question 6 | 2.5 / 2.5 points | ||
________ are the regular, predictable, and sequential patterns of work activities performed by organizational members.
Question options:
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| Organizational capabilities | ||
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| Accumulated knowledge | ||
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| Actual work activities | ||
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| Organizational routines and processes | ||
| Question 7 | 2.5 / 2.5 points | ||
Special and unique capabilities that distinguish the organization from its competitors are called _______ organizational capabilities.
Question options:
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| distinguished | ||
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| distinctive | ||
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| demonstrated | ||
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| delineated | ||
| Question 8 | 2.5 / 2.5 points | ||
After a current product-market profile has been assessed, the next step is to
Question options:
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| identify sources of competitive advantage and the disadvantage in the main product-market segments. | ||
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| emphasize the interactions between the organization and customers. | ||
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| conduct an external assessment of competitors. | ||
|
| All of the answer choices are correct. | ||
| Question 9 | 2.5 / 2.5 points | ||
Internal analysis is important for identifying and evaluating an organization's:
Question options:
|
| strengths and weaknesses. | ||
|
| goals and objectives. | ||
|
| distinctive offerings. | ||
|
| mission and vision. | ||
| Question 10 | 2.5 / 2.5 points | ||
The internal audit concentrates on the availability or lack of critical ________ and the level of ________.
Question options:
|
| capital; skills | ||
|
| resources; capabilities | ||
|
| financial resources; management | ||
|
| skills; resources | ||
| Question 11 | 2.5 / 2.5 points | ||
All of the following constitute primary activities except:
Question options:
|
| procurement. | ||
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| marketing and sales. | ||
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| outbound logistics. | ||
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| operations. | ||
| Question 12 | 2.5 / 2.5 points | ||
All of the following reflect questions asked of the management function during the internal audit except:
Question options:
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| Are jobs effectively designed? | ||
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| What is the level of employee turnover? | ||
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| Is the organization able to raise long-term capital? | ||
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| Does the organization effectively use work teams? | ||
| Question 13 | 2.5 / 2.5 points | ||
Customer value is determined by:
Question options:
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| a unique and different product. | ||
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| a low-priced product. | ||
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| the ability to respond to specific or distinct customer needs. | ||
|
| All of the answer choices are correct. | ||
| Question 14 | 2.5 / 2.5 points | ||
Southwest's capability of quick gate turnaround time and exceptional employee-customer interactions is known as:
Question options:
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| a distinctive organizational capability. | ||
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| an exceptional opportunity. | ||
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| a superior customer value. | ||
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| a distinguished service. | ||
| Question 15 | 2.5 / 2.5 points | ||
Which of the following are considered to be primary activities in a value chain analysis as outlined by Porter?
Question options:
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| Inbound logistics | ||
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| Procurement | ||
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| Human resource management | ||
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| Firm's infrastructure | ||
| Question 16 | 2.5 / 2.5 points | ||
Characteristics of dynamic capabilities include all of the following except:
Question options:
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| timely responsiveness. | ||
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| reactive responsiveness. | ||
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| rapid and flexible product innovation. | ||
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| coordinating and deploying organizational resources and capabilities. | ||
| Question 17 | 2.5 / 2.5 points | ||
The question, "Does the capability provide tangible customer benefits?" occurs under what step of the capabilities assessment profile which identifies distinctive organizational capabilities?
Question options:
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| Sort the core capabilities and competencies according to strategic importance. | ||
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| Identify and agree on the key capabilities and competencies. | ||
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| Describe all the organizational capabilities and competencies. | ||
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| Prepare current product-market profile. | ||
| Question 18 | 1.25 / 2.5 points | ||
The internal audit answers the questions of:
Question options:
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| Do the various functions have the needed resources to perform their assigned work activities? | ||
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| How well do they perform these assigned work activities? | ||
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| What are the organization's primary opportunities and threats? | ||
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| possessing the needed resources and then performing assigned work activities. | ||
| Question 19 | 2.5 / 2.5 points | ||
Performance of ________ activities would not be possible without ________ activities.
Question options:
|
| core; support | ||
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| primary; support | ||
|
| support; primary | ||
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| strategic; support | ||
| Question 20 | 2.5 / 2.5 points | ||
Resources that are lacking or deficient and that prevent the organization from developing a sustainable competitive advantage, are known as:
Question options:
|
| weaknesses. |
|
| strengths. |
|
| opportunities. |
|
| threats. |
| Online Exam 5 | |
| Question 21 | 2.5 / 2.5 points |
The ________ strategy is one in which an organization continually innovates by finding and exploiting new product and market opportunities.
Question options:
|
| prospector | ||
|
| defender | ||
|
| analyzer | ||
|
| reactor | ||
| Question 22 | 2.5 / 2.5 points | ||
Which of the following is a possible production-operations management strategy?
Question options:
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| Selective specialization | ||
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| Inventory management systems | ||
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| User positioning | ||
|
| Market logistics | ||
| Question 23 | 2.5 / 2.5 points | ||
The ________ strategy is one in which an organization continually innovates by finding and exploiting new product and market opportunities.
Question options:
|
| prospector | ||
|
| defender | ||
|
| analyzer | ||
|
| reactor | ||
| Question 24 | 2.5 / 2.5 points | ||
One factor that would lead to high-performance work practices is
Question options:
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| using contingent pay. | ||
|
| forming problem-solving groups. | ||
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| conducting attitude surveys. | ||
|
| All of the answer choices are correct. | ||
| Question 25 | 2.5 / 2.5 points | ||
The marketing mix is commonly known as the
Question options:
|
| 4Ps | ||
|
| 5Ps | ||
|
| 7Ss | ||
|
| 4Ss | ||
| Question 26 | 2.5 / 2.5 points | ||
Which of the following is NOT a possible dimension for identifying strategic groups?
Question options:
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| Units sold | ||
|
| Price | ||
|
| Quality | ||
|
| Geographic scope | ||
| Question 27 | 2.5 / 2.5 points | ||
Which of the following is included under the product functional strategies?
Question options:
|
| Supervision | ||
|
| Management | ||
|
| Marketing | ||
|
| Leadership | ||
| Question 28 | 2.5 / 2.5 points | ||
In Porter's cost leadership strategy, the main goal of the cost leader is to have the lowest ________ in the industry.
Question options:
|
| profits | ||
|
| prices | ||
|
| costs | ||
|
| products | ||
| Question 29 | 2.5 / 2.5 points | ||
The role of top-level decision makers in the strategic management process is to:
Question options:
|
| establish the overall operational goals. | ||
|
| develop the overall goal that the organization hopes to achieve. | ||
|
| establish functional strategies. | ||
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| supervise line managers. | ||
| Question 30 | 2.5 / 2.5 points | ||
________ strategies are the short-term goal-directed decisions and actions of the organization's various functional areas.
Question options:
|
| Competitive | ||
|
| Coordinating | ||
|
| Corporate | ||
|
| Functional | ||
| Question 31 | 2.5 / 2.5 points | ||
Which of the following is NOT one of Miles and Snow's adaptive strategies?
Question options:
|
| Defender | ||
|
| Prospector | ||
|
| Cost leader | ||
|
| Analyzer | ||
| Question 32 | 2.5 / 2.5 points | ||
Which of the following is NOT a way to segment specialized market niches?
Question options:
|
| Price consciousness | ||
|
| Geographical | ||
|
| Type of customer | ||
|
| Product line segment | ||
| Question 33 | 2.5 / 2.5 points | ||
The ________ point(s) to the strategic issues organizational decision makers need to address in their pursuit of sustainable competitive advantage and high levels of performance.
Question options:
|
| portfolio analysis | ||
|
| distinctive capabilities | ||
|
| strengths | ||
|
| SWOT analysis | ||
| Question 34 | 2.5 / 2.5 points | ||
The two main support processes in an organization are:
Question options:
|
| production systems and marketing systems. | ||
|
| procurement systems and HR systems. | ||
|
| financial accounting systems and HR systems. | ||
|
| information systems and financial accounting systems. | ||
| Question 35 | 2.5 / 2.5 points | ||
When a company builds a profitable business by "stealing" ideas from other successful peers, it is following a(n) ________ strategy.
Question options:
|
| prospector | ||
|
| defender | ||
|
| analyzer | ||
|
| reactor | ||
| Question 36 | 2.5 / 2.5 points | ||
An organization's ________ strategies reflect its commitment to and treatment of its employees.
Question options:
|
| procurement | ||
|
| corporate | ||
|
| HR | ||
|
| competitive | ||
| Question 37 | 2.5 / 2.5 points | ||
________ is when organizations battle or vie for some desired object or outcome.
Question options:
|
| Competition | ||
|
| Strategy | ||
|
| Goal | ||
|
| Objective | ||
| Question 38 | 2.5 / 2.5 points | ||
Ms. James has decided to use a computerized order taking and fulfillment system in the new location for her retail shop. She is demonstrating her ability to give attention to which of the following strategies?
Question options:
|
| Marketing | ||
|
| Human resources | ||
|
| Information | ||
|
| Financial-accounting | ||
| Question 39 | 2.5 / 2.5 points | ||
Designing which of the following systems involves making sure we have the information we need, when the information is needed, and in the form needed?
Question options:
|
| Marketing | ||
|
| Human resources | ||
|
| Information | ||
|
| Financial-accounting | ||
| Question 40 | 2.5 / 2.5 points | ||
________ refer(s) to the process of creating and providing goods and services.
Question options:
|
| Marketing |
|
| Production-operations |
|
| High-performance work practices |
|
| Information system |
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