1. According to the text, when it comes to managing conflict, most people _________.
a. need to "learn" conflict skills.
b. are intuitively skilled.
c. take classes on conflict so they are exceptionally skilled.
d. will confront any issue that arise.
2. Chapter 1 states that step families' conflicts are destructive _________% of the time.
a. 30
b. 53
c. 76
d. 95
3. What two symbols make up the character for conflict in the Chinese language?
a. trouble; frustration
b. danger; opportunity
c. struggle; hope
d. hurt; healing
4. According to the text, the _________ is "the lightning rod of recognition."
a. expressed struggle
b. intrapersonal conflict
c. triggering event
d. interpersonal perception
5. Unproductive interdependence turns into __________ conflicts according to Gottman (1999).
a. gridlocked
b. strategic
c. static
d. apocalyptic
6. _________ and _________ are often perceived as scarce resources in interpersonal conflict.
a.Kindess; flexibility
b. Time; communication
c. Willingess; understanding
d. Power; self-esteem
7. "Don't get mad, get even" is considered __________.
a. the dance of intimacy
b. retaliation
c. a good form of anger reduction
d. less confrontational
8. According to Gottman's 1994 study, "conflict-avoiding couples" can actually __________ their
marriage.
a. stabilize
b. end
c. increase happiness in
d. Gottman does not mention "conflict-avoiding couples."
9. Which of the following statements BEST describe an aggressive family?
a.Snide comments are fine.
b. If someone has a concern, don't respond to it.
c. Strong feelings are seen as normal and are allowed.
d. Have an audience present when you engage someone.
10. Which of the following statement is NOT a commonly-held negative view of conflict?
a. Harmony is normal and conflict is abnormal.
b. Conflict should never be escalated.
c. If someone is rigid in conflicts, they may have too little power.
d. Disagreements are the same thing as conflicts.
11. Most people would not describe conflict as __________.
a. stressful
b. exciting
c. hostile
d. frustrating
12. According to the text, if a conflict occurs __________ times then it probably isn't about the
content.
a. two
b. three
c. four
d. five
13. "That criticism is right on target," illustrates that conflict can be __________.
a. warlike and violent
b. bullying
c. explosive
d. a mess
14. According to the Lens Model of Conflict, the impact of someone's actions depends on
__________.
a. the number of people involved
b. the actual act because "actions speak for themselves"
c. how those involved interpret them
d. all of the above.
15. According to Tannen's research, _________ are more likely to take control of the conversation
to lead it in the direction they want.
a. in-laws
b. children
c. women
d. men
16. In Sheldon's 1992 study, __________ expressions of self-interest are often meshed with an
expression of communal interests.
a. men's
b. women's
c. boys'
d. girls'
17. Steve and Bonnie disagree on how to spend the money they receive from their tax refund.
Steve wants to take the family on a trip to Seattle and Bonnie wants to save if for a rainy day.
What type of goal does this conflict interaction represent?
a. process
b. topic
c. identity
d. relational
18. The goals one has for the outcome of a conflict prior to actively engaging in it are called
_________ goals.
a. relational
b. transitive
c. prospective
d. retrospective
19. For most people, _________ goals are the easiest to identify and tell others about.
a. topic
b. relational
c. identity
d. process
20. "We didn't do it, and we paid the plaintiff $15,000,000," is a good example of __________.
a. an "Alford Plea"
b. saving face
c. All of the above.
d. None of the above.
21. Decisions made by a subgroup, talking informally before making a decision, and voting are all
examples of ________ goals.
a. relational
b. process
c. topic
d. overlap
22. The following statements characterize collaborative goals, except which one?
a. Goals are behaviorally specific.
b. Goals recognize interdependence.
c. Short-, medium-, and long-range issues are addressed.
d. Statements orient toward the past and present.
23. All of the following statements characterize the basic principles of relational interests and
goals except which one?
a. Relational interests are more important than topic interests.
b. You always give relational messages.
c. We each translate or interpret relational messages differently.
d. Identity issues do not typically affect relationship messages.
24. Regarding goal clarity, which of the following statement is true?
a. Clear goals can be altered more easily than vague goals.
b. Both clear and vague goals can be shared.
c. Clear goals often promote overreaction from the other party.
d. None of the above.
25. Once a destructive conflict begins spiraling, our behavior becomes __________.
a. proactive
b. reactive
c. more careless
d. more independent
Text:
Interpersonal Conflict
Eighth Edition, 2011
ISBN-13: 978-0-07-338513-6
William Wilmot and Joyce Hocker
McGraw Hill
a. need to "learn" conflict skills.
b. are intuitively skilled.
c. take classes on conflict so they are exceptionally skilled.
d. will confront any issue that arise.
2. Chapter 1 states that step families' conflicts are destructive _________% of the time.
a. 30
b. 53
c. 76
d. 95
3. What two symbols make up the character for conflict in the Chinese language?
a. trouble; frustration
b. danger; opportunity
c. struggle; hope
d. hurt; healing
4. According to the text, the _________ is "the lightning rod of recognition."
a. expressed struggle
b. intrapersonal conflict
c. triggering event
d. interpersonal perception
5. Unproductive interdependence turns into __________ conflicts according to Gottman (1999).
a. gridlocked
b. strategic
c. static
d. apocalyptic
6. _________ and _________ are often perceived as scarce resources in interpersonal conflict.
a.Kindess; flexibility
b. Time; communication
c. Willingess; understanding
d. Power; self-esteem
7. "Don't get mad, get even" is considered __________.
a. the dance of intimacy
b. retaliation
c. a good form of anger reduction
d. less confrontational
8. According to Gottman's 1994 study, "conflict-avoiding couples" can actually __________ their
marriage.
a. stabilize
b. end
c. increase happiness in
d. Gottman does not mention "conflict-avoiding couples."
9. Which of the following statements BEST describe an aggressive family?
a.Snide comments are fine.
b. If someone has a concern, don't respond to it.
c. Strong feelings are seen as normal and are allowed.
d. Have an audience present when you engage someone.
10. Which of the following statement is NOT a commonly-held negative view of conflict?
a. Harmony is normal and conflict is abnormal.
b. Conflict should never be escalated.
c. If someone is rigid in conflicts, they may have too little power.
d. Disagreements are the same thing as conflicts.
11. Most people would not describe conflict as __________.
a. stressful
b. exciting
c. hostile
d. frustrating
12. According to the text, if a conflict occurs __________ times then it probably isn't about the
content.
a. two
b. three
c. four
d. five
13. "That criticism is right on target," illustrates that conflict can be __________.
a. warlike and violent
b. bullying
c. explosive
d. a mess
14. According to the Lens Model of Conflict, the impact of someone's actions depends on
__________.
a. the number of people involved
b. the actual act because "actions speak for themselves"
c. how those involved interpret them
d. all of the above.
15. According to Tannen's research, _________ are more likely to take control of the conversation
to lead it in the direction they want.
a. in-laws
b. children
c. women
d. men
16. In Sheldon's 1992 study, __________ expressions of self-interest are often meshed with an
expression of communal interests.
a. men's
b. women's
c. boys'
d. girls'
17. Steve and Bonnie disagree on how to spend the money they receive from their tax refund.
Steve wants to take the family on a trip to Seattle and Bonnie wants to save if for a rainy day.
What type of goal does this conflict interaction represent?
a. process
b. topic
c. identity
d. relational
18. The goals one has for the outcome of a conflict prior to actively engaging in it are called
_________ goals.
a. relational
b. transitive
c. prospective
d. retrospective
19. For most people, _________ goals are the easiest to identify and tell others about.
a. topic
b. relational
c. identity
d. process
20. "We didn't do it, and we paid the plaintiff $15,000,000," is a good example of __________.
a. an "Alford Plea"
b. saving face
c. All of the above.
d. None of the above.
21. Decisions made by a subgroup, talking informally before making a decision, and voting are all
examples of ________ goals.
a. relational
b. process
c. topic
d. overlap
22. The following statements characterize collaborative goals, except which one?
a. Goals are behaviorally specific.
b. Goals recognize interdependence.
c. Short-, medium-, and long-range issues are addressed.
d. Statements orient toward the past and present.
23. All of the following statements characterize the basic principles of relational interests and
goals except which one?
a. Relational interests are more important than topic interests.
b. You always give relational messages.
c. We each translate or interpret relational messages differently.
d. Identity issues do not typically affect relationship messages.
24. Regarding goal clarity, which of the following statement is true?
a. Clear goals can be altered more easily than vague goals.
b. Both clear and vague goals can be shared.
c. Clear goals often promote overreaction from the other party.
d. None of the above.
25. Once a destructive conflict begins spiraling, our behavior becomes __________.
a. proactive
b. reactive
c. more careless
d. more independent
Text:
Interpersonal Conflict
Eighth Edition, 2011
ISBN-13: 978-0-07-338513-6
William Wilmot and Joyce Hocker
McGraw Hill
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